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COM error - Not recognizing device
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COM error - Not recognizing device

by markimus on Tue Jan 16, 2018 3:48 pm

I ordered a starter kit about two weeks ago Order Confirmation No: 1640537-0244180189. When I revceived the package I attempted to set it up on my computer it wouldnt work at all.


Arduino: 1.8.5 (Windows 10), Board: "Arduino/Genuino Uno" Three seperate computers Units

Arduino: 1.8.5 (Mac OS X), Board: "Arduino/Genuino Uno"


I have made attempts on three different computers with three different USB cables to upload to this board but none of the computers will recognize it.

I have reviewed all forum posts on this and it wont even show up in the device manager as an unknown device on USB 3 or USB 2 ports. IT seems it might be faulty?

markimus
 
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Joined: Tue Jan 16, 2018 3:45 pm

Re: COM error - Not recognizing device

by franklin97355 on Thu Jan 18, 2018 10:29 pm

have you verified the cables are capable of passing data? When you plug the Uno in do you get any lights on the board or indication that a USB port was connected?

franklin97355
 
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Location: Lacomb, OR.

Re: COM error - Not recognizing device

by markimus on Fri Jan 19, 2018 7:35 pm

Hi there
Thanks for the reply
Yes I have done the data test... additionally I just received my second order of UNO's and when I plugged a new one in it worked immediately without issue.

markimus
 
Posts: 2
Joined: Tue Jan 16, 2018 3:45 pm

Re: COM error - Not recognizing device

by franklin97355 on Fri Jan 19, 2018 8:09 pm

OK. Please contact support@adafruit.com with a link to this topic and they will help you get a replacement Uno.

franklin97355
 
Posts: 19003
Joined: Mon Apr 21, 2008 2:33 pm
Location: Lacomb, OR.

Please be positive and constructive with your questions and comments.