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defective LED ring for neopixel goggles project
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

defective LED ring for neopixel goggles project

by GeminiMarshdevil on Mon Oct 24, 2016 6:42 pm

Hello, i recently purchased your kaleidoscope goggles kit. i constructed the kit and got it all working. everything seemed fine, one of the LED rings lit up and started running the script provided, but the other one did not... after much troubleshooting and double and triple checking, everything is properly wired up and soldered up.... im fairly sure its just a bad LED ring :/
is there any way i could have you guys send me a replacement LED ring?
Order number: 1238379
screenshots:
http://prntscr.com/cxbyg8
http://prntscr.com/cxc3sd
http://prntscr.com/cxc40b
http://prntscr.com/cxc484

my drive with more pics
https://drive.google.com/folderview?id= ... HpBMTZPNDQ

GeminiMarshdevil
 
Posts: 4
Joined: Fri Oct 21, 2016 7:13 pm

Re: defective LED ring for neopixel goggles project

by adafruit_support_bill on Mon Oct 24, 2016 7:00 pm

Thanks for the clear photos. Your connections all look OK. Please contact [email protected] with a link to this thread & we can send a replacement.

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Re: defective LED ring for neopixel goggles project

by GeminiMarshdevil on Mon Oct 24, 2016 8:12 pm

thanks for the prompt reply ^_^

GeminiMarshdevil
 
Posts: 4
Joined: Fri Oct 21, 2016 7:13 pm

Re: defective LED ring for neopixel goggles project

by GeminiMarshdevil on Mon Oct 24, 2016 10:06 pm

i have a bit of a worry, is it normal that after using my RMA number, the order shows up like this?

http://prnt.sc/cyk3dp
http://prnt.sc/cyk3nq

GeminiMarshdevil
 
Posts: 4
Joined: Fri Oct 21, 2016 7:13 pm

Re: defective LED ring for neopixel goggles project

by adafruit_support_mike on Mon Oct 24, 2016 11:33 pm

Yeah, that's normal. Our accounting system charges the kit and the shipping to the RMA number, not to you.

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Re: defective LED ring for neopixel goggles project

by GeminiMarshdevil on Tue Oct 25, 2016 5:24 am

alright. thanks again ^_^

GeminiMarshdevil
 
Posts: 4
Joined: Fri Oct 21, 2016 7:13 pm

Please be positive and constructive with your questions and comments.