Audio FX Soundboard - Does not recognize when plugged in

For other supported Arduino products from Adafruit: Shields, accessories, etc.

Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.
Locked
User avatar
Temperance
 
Posts: 5
Joined: Fri Mar 24, 2017 11:12 am

Audio FX Soundboard - Does not recognize when plugged in

Post by Temperance »

I am having trouble with my Audio FX soundboard.

When plugging the USB in to our computer the driver is not recognized and the red light won't turn off. We have tried multiple computers and multiple USB drives. We even bought a new USB cable.
Nothing has been done to the board itself, we have just plugged it in to our test board. Suggestions?
fxsberr.jpg
fxsberr.jpg (86.38 KiB) Viewed 535 times

User avatar
knoxvilles_Joker
 
Posts: 183
Joined: Wed Mar 01, 2017 9:15 pm

Re: Audio FX Soundboard - Does not recognize when plugged in

Post by knoxvilles_Joker »

These are standard questions you would get asked in some call centers:

Have you followed the walk through and installed the windows drivers?

Do you have any other USB or other perhipials connected that may be hogging IRQ, IO, DMA channels that could be preventing the device from communicating?

Have you tried a different USB port? 2.0, 3.0, 3.0SS, etc...
Some boards are picky about what kind of USB port they will recognize

Are you piping the USB through a self powered or powered hub?

Are you using a USB extension cable and does length exceed 20 feet? Standard says 27 but, internal wiring and resistance adds to the total.

OH, and first, remove all external power from the board, then plug it in. The board will not connect, if other DC voltage is present.

User avatar
Temperance
 
Posts: 5
Joined: Fri Mar 24, 2017 11:12 am

Re: Audio FX Soundboard - Does not recognize when plugged in

Post by Temperance »

Forgive me, I'm pretty much an idiot when it comes to this so I'll do my best to answer. My husband is an electronic engineer and he can't figure it out.

Have you followed the walk through and installed the windows drivers?
-Yup, on my computer I get nothing. On my husband's computer it starts the process to install a driver, then once completed the driver still does not recognize

Do you have any other USB or other perhipials connected that may be hogging IRQ, IO, DMA channels that could be preventing the device from communicating?
-We unplugged everything to make sure there was no interference

Have you tried a different USB port? 2.0, 3.0, 3.0SS, etc...
Some boards are picky about what kind of USB port they will recognize
-As I mentioned in my original post we tried multiple ports

Are you piping the USB through a self powered or powered hub?
-No

Are you using a USB extension cable and does length exceed 20 feet? Standard says 27 but, internal wiring and resistance adds to the total.
-No

OH, and first, remove all external power from the board, then plug it in. The board will not connect, if other DC voltage is present.
-Did that.

User avatar
adafruit_support_mike
 
Posts: 67391
Joined: Thu Feb 11, 2010 2:51 pm

Re: Audio FX Soundboard - Does not recognize when plugged in

Post by adafruit_support_mike »

Could you post a closer photo of the FX Board itself please? Let's make sure there are no stray connections pulling any of the trigger pins low.

User avatar
Temperance
 
Posts: 5
Joined: Fri Mar 24, 2017 11:12 am

Re: Audio FX Soundboard - Does not recognize when plugged in

Post by Temperance »

Sure, here you are.
fxsberr3.jpg
fxsberr3.jpg (205.51 KiB) Viewed 477 times
fxsberr2.jpg
fxsberr2.jpg (191.31 KiB) Viewed 477 times

User avatar
Temperance
 
Posts: 5
Joined: Fri Mar 24, 2017 11:12 am

Re: Audio FX Soundboard - Does not recognize when plugged in

Post by Temperance »

Bump, any ideas? Is there just something wrong with this soundboard?

User avatar
Temperance
 
Posts: 5
Joined: Fri Mar 24, 2017 11:12 am

Re: Audio FX Soundboard - Does not recognize when plugged in

Post by Temperance »

Brand new USB cable, red light still on, still not recognized by my computer when plugged in - can't even install a driver. Help please?

USB cable: Pure.gear Charge-sync Cable 4 ft long USB 2.0
fxsberr4.jpg
fxsberr4.jpg (131.09 KiB) Viewed 448 times
fxsberr5.jpg
fxsberr5.jpg (145.52 KiB) Viewed 448 times

User avatar
adafruit_support_mike
 
Posts: 67391
Joined: Thu Feb 11, 2010 2:51 pm

Re: Audio FX Soundboard - Does not recognize when plugged in

Post by adafruit_support_mike »

Sorry for the delay.

Your soldering and connections look good, but the ACT LED shouldn't be lit when the USB cable is connected. Let's try another board.

Send a note containing a link to this thread and your order number to [email protected]. The folks there will get you a replacement.

Locked
Please be positive and constructive with your questions and comments.

Return to “Other Arduino products from Adafruit”