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PowerBoost 500 Not Working
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PowerBoost 500 Not Working

by troyco308 on Sat Sep 09, 2017 11:54 am

INVOICE NUMBER:
1500122
PART NO.: 2078
SID 2.4.3
ORDERED: 23 JULY 2017

I found the following description in the forums:

"...The battery will not charge, nor will the shield take power from the battery. Upon powering the shield via USB, the amber CHG light turns on, but it never draws more than 20mA from my 5v supply. When I reconnect the Li-Po cell after disconnecting, the blue 5V and LOW LEDs illuminate for a brief instant before going out, leaving only the CHG light on..."

I have exactly the same problem.
Attachments
PB500_TOP.jpg
PB500_TOP.jpg (214.73 KiB) Viewed 80 times
PB500_BOTTOM.jpg
PB500_BOTTOM.jpg (264.47 KiB) Viewed 80 times

troyco308
 
Posts: 3
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Re: PowerBoost 500 Not Working

by adafruit_support_mike on Tue Sep 12, 2017 4:15 am

There may be a problem with the boost converter, but unfortunately it sounds like the board is outisde our 30-day return/replace period.

After that, we can't ignore the effects of conditions in the operating environment.

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Re: PowerBoost 500 Not Working

by troyco308 on Tue Sep 12, 2017 3:45 pm

I actually started the return process earlier, but I quoted a similar post instead of starting a new one.

As far as conditions and operating environment, it was never used in a project and conditions were room temperature, dry, and carefully handled.

troyco308
 
Posts: 3
Joined: Sat Sep 02, 2017 10:49 pm

Re: PowerBoost 500 Not Working

by franklin97355 on Wed Sep 13, 2017 1:05 pm

I see your post from September 2 but that also is outside the warranty window. Can you post a picture of it connected and powered?

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Location: Lacomb, OR.

Please be positive and constructive with your questions and comments.