Received damaged LED Strips

[dofl1234]

Two of LED Strips I ordered had issues. One had a dead pixel and other one had dead pixels for half of strip so I had to order another two for my urgent client project.

Original Order ID: 1418239-7395392451
2nd Order ID: 1427096-4161306735

I would like to receive new ones instead of refund.

[adafruit_support_mike]

I don't have access to the sales database. When did you make the two orders?

[dofl1234]

April 10 - 1418239-7395392451
April 20 - 1427096-4161306735

[adafruit_support_mike]

Thank you.. those are within our 30-day return/replace period.

Send a note containing a link to this thread and your order numbers to [email protected]. The folks there will get you two replacement strips.