How to return defective product?

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jgrimble
 
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How to return defective product?

Post by jgrimble »

Hi, I tried to email [email protected], and I was routed to this forum. I purchased 2 feather 32u4 with RFM69HCW, and one works while the other on is unresponsive.

Appreciate you feedback!
John

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johnpark
 
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Re: How to return defective product?

Post by johnpark »

Can you describe the issue please?

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jgrimble
 
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Re: How to return defective product?

Post by jgrimble »

Hi,

When I plug it into the computer, it doesn't light up, and it is not recognized by the Arduino IDE. Even when I set up verbose upload from Arduino preference, and double click it's button, the IDE does not discover the device when attempting to download code. I tried multiple USB cables with multiple ports and it shows no sign of life. I have 6 of of these boards, and this is the first time experiencing this issue.

How do I return this board for a new one?

Thank you,
John

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johnpark
 
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Re: How to return defective product?

Post by johnpark »

If you've got six of these boards working and one is totally unresponsive, I agree, it sounds like a defective unit. Please email support and ask for a replacement to be sent out, referencing this blog post.

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jgrimble
 
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Re: How to return defective product?

Post by jgrimble »

Thank you for your feedback!

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