Adafruit Matrix Portal - Trouble Mounting/Reset

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rbrandt174
 
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Adafruit Matrix Portal - Trouble Mounting/Reset

Post by rbrandt174 »

Greetings,

I purchased an Adafruit Matrix Portal for an RGB Matrix project, but I seem to be having an issue getting the board to mount/reset when plugged in. So far I've tried different cables, varied the amount of time between hitting the reset button, as well as contacting the reset pin to the ground pin. The 5v and 3v power LEDs are green, but Neopixel LED does not light up in any of these instances.

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johnpark
 
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Re: Adafruit Matrix Portal - Trouble Mounting/Reset

Post by johnpark »

One thing to check is that you have a known good USB cable that does data, not just power.

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rbrandt174
 
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Re: Adafruit Matrix Portal - Trouble Mounting/Reset

Post by rbrandt174 »

Thanks John. I’ve tried two separate cables, one of which I’ve used to transfer data before in the past, across two different computers, and still no result. I believe it was DOA.

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johnpark
 
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Re: Adafruit Matrix Portal - Trouble Mounting/Reset

Post by johnpark »

OK sounds like a possible hardware issue. Please email [email protected] and reference this post to have a replacement shipped out.

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