Have you tried different cables between the printer and power supply?
It could also simply be that the printer has failed.
Mini Thermal Receipt Printer Issues
Moderators: adafruit_support_bill, adafruit
Please be positive and constructive with your questions and comments.
- adafruit_support_rick
- Posts: 35092
- Joined: Tue Mar 15, 2011 11:42 am
- vishal_jogi
- Posts: 9
- Joined: Mon Sep 14, 2015 8:12 am
Re: Mini Thermal Receipt Printer Issues
Hi Team,
Before logging this case with you, I checked all the possibility w.r.t connection :) the only thing which I never tested earlier was main power supply.
When you say failed, does it mean it is dead :( then what other alternative I have ??
Regards,
Vishal
Before logging this case with you, I checked all the possibility w.r.t connection :) the only thing which I never tested earlier was main power supply.
When you say failed, does it mean it is dead :( then what other alternative I have ??
Regards,
Vishal
- vishal_jogi
- Posts: 9
- Joined: Mon Sep 14, 2015 8:12 am
Re: Mini Thermal Receipt Printer Issues
Hi Team,
Kindly help fix the problem I am facing.
Their must be some way to fix this right? may be by updating firmware etc. If you have any instruction then let me know and I can try updating it.
Please keep in mind that its urgent for me to fix this issue on priority. Hoping to get quick resolution.
Regards,
Vishal
Kindly help fix the problem I am facing.
Their must be some way to fix this right? may be by updating firmware etc. If you have any instruction then let me know and I can try updating it.
Please keep in mind that its urgent for me to fix this issue on priority. Hoping to get quick resolution.
Regards,
Vishal
- adafruit_support_rick
- Posts: 35092
- Joined: Tue Mar 15, 2011 11:42 am
Re: Mini Thermal Receipt Printer Issues
I don't know of any repair that you can make. The only we information we have on the "CP437" problem is that is appears to be a power issue. The printing samples you have posted also point to a power issue. If the power is good, then the only other possibility is that the printer itself has failed.
- vishal_jogi
- Posts: 9
- Joined: Mon Sep 14, 2015 8:12 am
Re: Mini Thermal Receipt Printer Issues
Hi Team,
Can you replace this printer? as I said earlier, it hardly worked for me and now I am stuck!
Regards,
Vishal
Can you replace this printer? as I said earlier, it hardly worked for me and now I am stuck!
Regards,
Vishal
- adafruit_support_rick
- Posts: 35092
- Joined: Tue Mar 15, 2011 11:42 am
Re: Mini Thermal Receipt Printer Issues
Our warranty period is 30 days. You have had this printer for over a year.
- vishal_jogi
- Posts: 9
- Joined: Mon Sep 14, 2015 8:12 am
Re: Mini Thermal Receipt Printer Issues
Hello Team,
OK got it, I was very late in reporting this issue to you. But as I said I hardly used it. Anyway thanks for the help!
I had seen many You tube videos and the printer works very cool for many people and hence I bought it, but it never worked for me that way and hence very disappointed. Kind a bitter experience with the purchase.
Regards,
Vishal
OK got it, I was very late in reporting this issue to you. But as I said I hardly used it. Anyway thanks for the help!
I had seen many You tube videos and the printer works very cool for many people and hence I bought it, but it never worked for me that way and hence very disappointed. Kind a bitter experience with the purchase.
Regards,
Vishal
- nearengine
- Posts: 3
- Joined: Thu Oct 08, 2015 3:33 am
Re: Mini Thermal Receipt Printer Issues
I wasn't able to get mine to print more than a couple lines with any of my cheap 2A adapters. While the product page recommends 2A, I've found a 4-10A switching power supply is the only way to get this thing working.vishal_jogi wrote:Hello Team,
OK got it, I was very late in reporting this issue to you. But as I said I hardly used it. Anyway thanks for the help!
I had seen many You tube videos and the printer works very cool for many people and hence I bought it, but it never worked for me that way and hence very disappointed. Kind a bitter experience with the purchase.
Regards,
Vishal
- gadix
- Posts: 1
- Joined: Sun Apr 17, 2016 9:52 pm
Re: Mini Thermal Receipt Printer Issues
Hi guys
Some idea for re-flash CSN a2 T? i have v2.2 Firmware and not support CODEPAGES!
A lot of thanks
Some idea for re-flash CSN a2 T? i have v2.2 Firmware and not support CODEPAGES!
A lot of thanks
- ryantan
- Posts: 2
- Joined: Sat May 14, 2016 3:09 am
Re: Mini Thermal Receipt Printer Issues
Hi, just received my printer yesterday, but it's not printing the test. I am using the following products:
https://www.adafruit.com/products/276
https://www.adafruit.com/products/368
https://www.adafruit.com/product/597
And following this guide:
https://learn.adafruit.com/mini-thermal ... first-test
When i turn on the power, the green led flashes. When I press the button, the paper rolls out for about 10mm, then stops, no printing.
I have attached a photo of the front of the printer, is the black stains normal?
https://www.adafruit.com/products/276
https://www.adafruit.com/products/368
https://www.adafruit.com/product/597
And following this guide:
https://learn.adafruit.com/mini-thermal ... first-test
When i turn on the power, the green led flashes. When I press the button, the paper rolls out for about 10mm, then stops, no printing.
I have attached a photo of the front of the printer, is the black stains normal?
- Attachments
-
- Photo 14-5-16 5 26 23 pm.jpg (188.5 KiB) Viewed 1467 times
- adafruit_support_rick
- Posts: 35092
- Joined: Tue Mar 15, 2011 11:42 am
Re: Mini Thermal Receipt Printer Issues
Have you got the paper installed the right way around, like this?
The paper isn't binding at all, is it?
The paper isn't binding at all, is it?
- ryantan
- Posts: 2
- Joined: Sat May 14, 2016 3:09 am
Re: Mini Thermal Receipt Printer Issues
Yep, in fact if I press the button repeatedly, it emits the paper without any issue. Expended about 2 feet of paper while trying this.
- adafruit_support_rick
- Posts: 35092
- Joined: Tue Mar 15, 2011 11:42 am
Re: Mini Thermal Receipt Printer Issues
Please email [email protected] with a link to this thread for a replacement printer
- misadeks
- Posts: 1
- Joined: Thu Dec 31, 2015 2:38 pm
Re: Mini Thermal Receipt Printer Issues
Hi, i have found a solution for this problem. I`ve contacted the manufacturer and they have sent me the older firmware version. The firmware and the upload tool are in the attachment. You will need a USB FTDI cable or breakout to upload it. You can also change the baud rate and the character page on your printer.
- Attachments
-
- update firmware.zip
- (432.06 KiB) Downloaded 201 times
- adafruit2
- Posts: 22111
- Joined: Fri Mar 11, 2005 7:36 pm
Re: Mini Thermal Receipt Printer Issues
huh thx, we'll add to the tutorial page!
Please be positive and constructive with your questions and comments.