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Raspberry Pi Pico: DOA?
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Please be positive and constructive with your questions and comments.

Raspberry Pi Pico: DOA?

by _scottp on Tue Oct 12, 2021 11:36 am

Just got myself a Raspberry Pi Pico to try out, and when I plug it into a USB port on my laptop I'm not getting any visible activity. No lights on the board, nothing mounting on my laptop. I've tried several different USB cables in case one of them was a 'power only' cable. I've used known good cables that I use to connect my camera - still nothing. Are there any other troubleshooting or config things I should look at, or did I just have bad luck on this one?

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Re: Raspberry Pi Pico: DOA?

by adafruit_support_carter on Tue Oct 12, 2021 12:47 pm

Unplug the pico from USB. Hold the BOOTSEL button down. Plug the pico back in to USB while still holding the BOOTSEL button down. Do you get the RPI-RP2 folder?

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Re: Raspberry Pi Pico: DOA?

by _scottp on Tue Oct 12, 2021 1:37 pm

Yeah, I tried that too. No luck.

(Order ID 2661616-5405995725)

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Re: Raspberry Pi Pico: DOA?

by adafruit_support_carter on Tue Oct 12, 2021 1:43 pm

I've used known good cables that I use to connect my camera - still nothing.

You can move data with the USB cable?

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Re: Raspberry Pi Pico: DOA?

by _scottp on Tue Oct 12, 2021 1:55 pm

Yep. I’m using the same cable I use to tether my camera to Adobe Lightroom.

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Re: Raspberry Pi Pico: DOA?

by adafruit_support_carter on Tue Oct 12, 2021 2:54 pm

Does the laptop respond at all when you try to bring up the RPI-RP2 folder? Make any USB connect sounds, etc.?

Do you have a second PC you try the same check on? Just to rule out something with that laptop/USB port.

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Re: Raspberry Pi Pico: DOA?

by _scottp on Wed Oct 13, 2021 7:26 pm

Ok, I've tried it on a different computer. No luck.
I'm on a mac. RPI-RP2 doesn't mount, and disk utility doesn't show any unmounted volumes.
I tried
# ls /dev/cu.*
and it doesn't show the device.

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Re: Raspberry Pi Pico: DOA?

by adafruit_support_carter on Thu Oct 14, 2021 11:27 am

Wow. It just doesn't want to work. Pretty amazing. Pico's have a ROM bootloader and are pretty indestructible. Thanks for all the checking. Let's just replace it.

Send an email to support@adafruit.com with a link to this thread and your order number and they can send you a replacement Pi Pico.

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Re: Raspberry Pi Pico: DOA?

by _scottp on Thu Oct 14, 2021 2:50 pm

Ok, I’ll do that. Thanks so much for all your help.

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Please be positive and constructive with your questions and comments.