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Sound board doesn´t conect to computer anymore
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Sound board doesn´t conect to computer anymore

by joaquin_zepp on Mon Aug 03, 2020 5:24 pm

Hi, i have a problem with my 16 MB sound board. My computer (windows 10) don´t recognize the sound board anymore. It was installed in my car for custom horn, but yesterday i tried to change some files, i tried different cables and USB ports, but no luck. The green led turns on but my computer don´t recognize the board. After the failed attempt, i tried to place it back in my car, but now it does not play any sounds.

Any advice? I dont know what to do ;(

joaquin_zepp
 
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Re: Sound board doesn´t conect to computer anymore

by mikeysklar on Mon Aug 03, 2020 6:24 pm

Hello joaquin_zepp,

Do you have another USB device you can test with the USB cables you are using to make sure they are DATA compatible? It is almost always a cable issue. Also if your Win10 machine is USB3 based please try a USB2 hub or adapter cable.

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Re: Sound board doesn´t conect to computer anymore

by joaquin_zepp on Thu Aug 06, 2020 8:37 pm

Yes, I´ve been using my phone´s cable to connect the board, it is a data cable. I have used different ports and even computers, but it is not recognized :/

joaquin_zepp
 
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Re: Sound board doesn´t conect to computer anymore

by mikeysklar on Mon Aug 10, 2020 5:49 pm

We do have a disk images in case the boards file system gets wiped out. Since you are on windows you would use win32diskimager to write the image onto the board.

https://learn.adafruit.com/adafruit-aud ... isk-images

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Re: Sound board doesn´t conect to computer anymore

by joaquin_zepp on Tue Aug 11, 2020 6:20 pm

Will it work if th computer don´t recognize the board?

Thank you, i will try it, anyway and keep you informed.

joaquin_zepp
 
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Joined: Sun Aug 02, 2020 9:28 pm

Re: Sound board doesn´t conect to computer anymore

by joaquin_zepp on Tue Aug 11, 2020 7:36 pm

Win32 Disk Imager did not work. Since it is not recognized by the computer, I can´t re-write the system on it....

Is there another thing to try? or do i get a replacement?

Thanks for your help.

joaquin_zepp
 
Posts: 7
Joined: Sun Aug 02, 2020 9:28 pm

Re: Sound board doesn´t conect to computer anymore

by mikeysklar on Wed Aug 12, 2020 3:33 pm

Thanks for trying win32 disk imager.

Just to confirm is there anything showing up in Device Manager on your win10 system when the Sound FX is plugged in?

When did you purchase this board?

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Re: Sound board doesn´t conect to computer anymore

by joaquin_zepp on Wed Aug 12, 2020 4:59 pm

No, nothing shows up when I connect the board. I bought the board on June 23, directly from Adafruit shop

joaquin_zepp
 
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Re: Sound board doesn´t conect to computer anymore

by mikeysklar on Wed Aug 12, 2020 5:40 pm

I see.

Unfortunately, your purchase date is outside our 30-day return policy.

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Re: Sound board doesn´t conect to computer anymore

by joaquin_zepp on Wed Aug 12, 2020 6:07 pm

I see... So, what should i do? Nothing can be done to this board?

joaquin_zepp
 
Posts: 7
Joined: Sun Aug 02, 2020 9:28 pm

Re: Sound board doesn´t conect to computer anymore

by mikeysklar on Wed Aug 12, 2020 9:07 pm

Since you are still seeing a green light it is possible that the boards filesystem is corrupt and needs to be reformmated. If you can reboot your windows machine or try another it should be possible to reimage the filesystem without seeing the mountable drive. Do you have a Mac, Linux box or Raspberry Pi? Perhaps another windows machine?

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Please be positive and constructive with your questions and comments.