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5" HDMI BackPack with Touchscreen. Touchscreen not recognize
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5" HDMI BackPack with Touchscreen. Touchscreen not recognize

by n8many on Sat Feb 13, 2021 9:15 pm

Hello,

I am having an issue with my recently bought panel mount HDMI display. https://www.adafruit.com/product/2260

Though the display works well on the Raspberry Pi, when I attempt to connect it do my Windows desktop it does not connect. It gives an error message and is not recognized in the AR Config and Calibration programs.

Looking in device manager, it appears that the device is producing error code 43. I am using this USB cable, so I do not think that is the issue. https://www.adafruit.com/product/592

Additionally, a quarter of the backlight on the screen seems to be dim, but I do not know if that is separate or has to do with this problem.

Attached are some images of the front and back of the display.

20210213_180132.jpg
Front of Display
20210213_180132.jpg (558.14 KiB) Viewed 123 times


20210213_175321.jpg
Back of Display
20210213_175321.jpg (604.55 KiB) Viewed 123 times


Thanks,
Nathan

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Re: 5" HDMI BackPack with Touchscreen. Touchscreen not recog

by adafruit_support_carter on Mon Feb 15, 2021 1:22 pm

Touch also worked on the Pi? Or just the video output?

Can you post a screen capture of what shows up in Windows Device Manager when you plug in the display.

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Re: 5" HDMI BackPack with Touchscreen. Touchscreen not recog

by n8many on Thu Feb 18, 2021 3:42 am

Here is a picture of the device in device manager.

DeviceManagerTouchScreen.png
DeviceManagerTouchScreen.png (20.17 KiB) Viewed 97 times

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Re: 5" HDMI BackPack with Touchscreen. Touchscreen not recog

by n8many on Thu Feb 18, 2021 3:43 am

And video and touch both work on the Pi (but the touch screen needs calibration, hence trying to attach it to my computer).

On my computer, video works, but the touch screen is not recognized, so I cannot recalibrate it.

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Re: 5" HDMI BackPack with Touchscreen. Touchscreen not recog

by adafruit2 on Thu Feb 18, 2021 6:07 pm

weird - does the backlight work right on the pi?

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Re: 5" HDMI BackPack with Touchscreen. Touchscreen not recog

by n8many on Thu Feb 18, 2021 11:07 pm

No, it looks exactly the same on the Pi with a dim corner.

For reference, it is a Pi 3B (not +).

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Re: 5" HDMI BackPack with Touchscreen. Touchscreen not recog

by adafruit2 on Fri Feb 19, 2021 12:03 am

np - lets replace it - may fix both issues :D
email support@adafruit with a link to this thread to replace

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