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One "eye" not working on the Monster M4sk
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Please be positive and constructive with your questions and comments.

One "eye" not working on the Monster M4sk

by dpatterson on Wed Oct 30, 2019 12:14 pm

Hello.

I opened my AdaBox013 the other day and discovered that the Monster M4sk's
left (right as you look at it), "eye" doesn't work.

It appears to be a loose connection at the display since if I press lightly
on the display cable it will come on.

How to proceed: Replacement? Something I can do?

Thanks,
Dave

dpatterson
 
Posts: 18
Joined: Fri Dec 23, 2016 2:57 pm

Re: One "eye" not working on the Monster M4sk

by mikeysklar on Wed Oct 30, 2019 1:21 pm

Hello Dave,

Could you visually compare the FFR ribbon cables on both sides of the mask? It sounds as though the semi-non-functional side the 24-pin .5mm pitch FFR cable is not completely seated. There is a plastic release clip that you could pull, reseat the cable and see if the connection can be made more solid.

mikeysklar
 
Posts: 346
Joined: Mon Aug 01, 2016 8:10 pm

Re: One "eye" not working on the Monster M4sk

by dpatterson on Thu Oct 31, 2019 3:00 pm

It looks to me like the cable for that eye is damaged.
I am including a photo.
MonsterM4sk_cable.png
MonsterM4sk_cable.png (705.77 KiB) Viewed 107 times

Thanks,
D.

dpatterson
 
Posts: 18
Joined: Fri Dec 23, 2016 2:57 pm

Re: One "eye" not working on the Monster M4sk

by mikeysklar on Thu Oct 31, 2019 10:17 pm

Thank you for the photo and confirming the compromised FFR ribbon cable. Since this is not a component we stalk (in this length) or would be easily replaceable in this case we will have to send you a new Monster M4sk Mask.

Please send an e-mail to support@adafruit.com and include the Adabox order# along with a link to this thread.

mikeysklar
 
Posts: 346
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Re: One "eye" not working on the Monster M4sk

by dpatterson on Sat Nov 09, 2019 3:54 pm

Received my replacement Monster M4sk today and it works great!

Thanks for the super support.

D.

dpatterson
 
Posts: 18
Joined: Fri Dec 23, 2016 2:57 pm

Re: One "eye" not working on the Monster M4sk

by mikeysklar on Sun Nov 10, 2019 6:29 pm

Awesome. Thank you for the update.

mikeysklar
 
Posts: 346
Joined: Mon Aug 01, 2016 8:10 pm

Please be positive and constructive with your questions and comments.