On 10-4-17 I ordered the Circuit Playground Express (part 3333) and 3x AAA Battery Holder (part #727). The circuit playground works when plugged into USB but does not power on with the Battery Holder. I tried disconnecting and re-connecting and tried two different sets of new batteries. Either the battery holder is defective or the connection on the Playground Express. What can I do?
Invoice # 1559130
Kurt
Battery Holder Not Working
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Please be positive and constructive with your questions and comments.
- Franklin97355
- Posts: 23912
- Joined: Mon Apr 21, 2008 2:33 pm
Re: Battery Holder Not Working
Can you post a picture of the CP Express and the battery connected?
- Kdyk
- Posts: 4
- Joined: Wed Oct 11, 2017 9:54 am
Re: Battery Holder Not Working
Attached is pictures of the front and back. I used new batteries.
Please let me know if the pictures do not come through.
Kurt
Please let me know if the pictures do not come through.
Kurt
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- 20171017_171552.jpg (894.95 KiB) Viewed 271 times
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- 20171017_171536.jpg (955.2 KiB) Viewed 271 times
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- 20171017_171536.jpg (955.2 KiB) Viewed 271 times
- Franklin97355
- Posts: 23912
- Joined: Mon Apr 21, 2008 2:33 pm
Re: Battery Holder Not Working
Do you have a way to test the output of the holder? If you aren't getting the correct voltage and polarity please send an email with a link to theis thread to [email protected] and they will get you a replacement.
- Kdyk
- Posts: 4
- Joined: Wed Oct 11, 2017 9:54 am
Re: Battery Holder Not Working
I am not getting any output when tested. I am sending the link to the Support email as you directed.
Thanks,
Kurt
Thanks,
Kurt
- sitr0n
- Posts: 9
- Joined: Tue Oct 17, 2017 5:50 pm
Re: Battery Holder Not Working
Did you find a solution to this? I have the exact same problem
- Franklin97355
- Posts: 23912
- Joined: Mon Apr 21, 2008 2:33 pm
Re: Battery Holder Not Working
OK, post pictures and test the output and let me know what you get.
- Kdyk
- Posts: 4
- Joined: Wed Oct 11, 2017 9:54 am
Re: Battery Holder Not Working
Replacement battery case worked.
Thank you
Kurt
Thank you
Kurt
Please be positive and constructive with your questions and comments.