Battery Holder Not Working

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Kdyk
 
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Battery Holder Not Working

Post by Kdyk »

On 10-4-17 I ordered the Circuit Playground Express (part 3333) and 3x AAA Battery Holder (part #727). The circuit playground works when plugged into USB but does not power on with the Battery Holder. I tried disconnecting and re-connecting and tried two different sets of new batteries. Either the battery holder is defective or the connection on the Playground Express. What can I do?

Invoice # 1559130

Kurt

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Franklin97355
 
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Re: Battery Holder Not Working

Post by Franklin97355 »

Can you post a picture of the CP Express and the battery connected?

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Kdyk
 
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Re: Battery Holder Not Working

Post by Kdyk »

Attached is pictures of the front and back. I used new batteries.
Please let me know if the pictures do not come through.

Kurt
Attachments
20171017_171552.jpg
20171017_171552.jpg (894.95 KiB) Viewed 271 times
20171017_171536.jpg
20171017_171536.jpg (955.2 KiB) Viewed 271 times
20171017_171536.jpg
20171017_171536.jpg (955.2 KiB) Viewed 271 times

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Franklin97355
 
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Re: Battery Holder Not Working

Post by Franklin97355 »

Do you have a way to test the output of the holder? If you aren't getting the correct voltage and polarity please send an email with a link to theis thread to [email protected] and they will get you a replacement.

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Kdyk
 
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Re: Battery Holder Not Working

Post by Kdyk »

I am not getting any output when tested. I am sending the link to the Support email as you directed.

Thanks,
Kurt

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sitr0n
 
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Re: Battery Holder Not Working

Post by sitr0n »

Did you find a solution to this? I have the exact same problem

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Franklin97355
 
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Re: Battery Holder Not Working

Post by Franklin97355 »

OK, post pictures and test the output and let me know what you get.

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Kdyk
 
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Re: Battery Holder Not Working

Post by Kdyk »

Replacement battery case worked.

Thank you
Kurt

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