0

Defective Teensy's
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Defective Teensy's

by seriseri6383 on Thu May 27, 2021 2:51 pm

Hi, I ordered 13 Teensy 3.2's and 3 of them are defective. I have used hundreds of Teensy's in my project and these are the only ones that I just can't get to work, LED's don't light up, they're dead and I've done all the troubleshooting steps. I'd like to arrange replacements or a refund. Thank you!

seriseri6383
 
Posts: 5
Joined: Thu May 27, 2021 2:42 pm

Re: Defective Teensy's

by franklin97355 on Fri May 28, 2021 12:23 pm

Can you explain what is "defective" and how you tested them? We sold many of them and have not seen that many troublesome boards.

franklin97355
 
Posts: 21959
Joined: Mon Apr 21, 2008 2:33 pm
Location: Lacomb, OR.

Re: Defective Teensy's

by seriseri6383 on Fri May 28, 2021 12:57 pm

Defective meaning they’re dead and the computer doesn’t recognize them when J try flashing them. it’s interesting because I ordered 3, and then 10 on separate orders in the same day, and the 3 that came together are the ones that don’t work.
For context, I use them in a eurorack module that I have built about 250 of so far and have never had any issues with any teensy’s before. This is relatively time sensitive so I’m hoping to be able to sort it out as soon as possible.
Thank you.

seriseri6383
 
Posts: 5
Joined: Thu May 27, 2021 2:42 pm

Re: Defective Teensy's

by seriseri6383 on Fri May 28, 2021 1:00 pm

As for testing, at first I just wanted to flash them right out of the packaging, on 2 macs and a windows machine and no luck. These boards definitely came dead.

seriseri6383
 
Posts: 5
Joined: Thu May 27, 2021 2:42 pm

Re: Defective Teensy's

by seriseri6383 on Wed Jun 02, 2021 1:21 pm

I haven’t heard back since last week. Is there someone i can contact via email? I really just want to sort out a very simple order issue...

seriseri6383
 
Posts: 5
Joined: Thu May 27, 2021 2:42 pm

Re: Defective Teensy's

by seriseri6383 on Thu Jun 03, 2021 3:33 pm

No one will help me with my order?

seriseri6383
 
Posts: 5
Joined: Thu May 27, 2021 2:42 pm

Re: Defective Teensy's

by franklin97355 on Thu Jun 03, 2021 6:46 pm

I'll have supply check to see if they see a problem with stock. Have you checked with Teensy? https://www.pjrc.com/store/teensy32.html

franklin97355
 
Posts: 21959
Joined: Mon Apr 21, 2008 2:33 pm
Location: Lacomb, OR.

Re: Defective Teensy's

by franklin97355 on Fri Jun 04, 2021 12:13 am

We can replace this one but if it coms up again you should check with PJRC as we just sell them not make them. Contact support@adafruit.com with a link to this thread and they will replace the Teensy 3.2.

franklin97355
 
Posts: 21959
Joined: Mon Apr 21, 2008 2:33 pm
Location: Lacomb, OR.

Please be positive and constructive with your questions and comments.