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Parts Mismatch
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Parts Mismatch

by theIntuitionist on Thu Jun 03, 2021 10:26 pm

As part of this order https://www.adafruit.com/index.php?main ... id=2563899 i purchased two these https://www.adafruit.com/product/3692 and one https://www.adafruit.com/product/4066 They don't mate- the plug is way too big for the jack. It seems like i received the incorrect size jack? Will you please send me the correct parts. thanks, jason

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Re: Parts Mismatch

by adafruit_support_mike on Thu Jun 03, 2021 11:04 pm

Post a photo showing the parts please. 800x600 images usually work best.

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Re: Parts Mismatch

by theIntuitionist on Fri Jun 04, 2021 8:33 pm

IMG_2404.jpg
IMG_2404.jpg (908.42 KiB) Viewed 375 times


you can see the plug only goes about 2/3 of the way in!

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Re: Parts Mismatch

by adafruit_support_mike on Fri Jun 04, 2021 11:04 pm

From the length of sleeve shown above, it looks like the plug is barely inserted past the insulation between the ring and the sleeve.. about where I'd expect it to meet the detent.

Try pushing the plug harder and see if it goes any farther. If not, remove the plug and check inside the jack to see if you can spot any obstruction.

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Re: Parts Mismatch

by theIntuitionist on Mon Jun 07, 2021 1:28 pm

Yeah, embarrassingly, that did it! thanks

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Re: Parts Mismatch

by adafruit_support_mike on Mon Jun 07, 2021 7:34 pm

No worries.. sometimes new connectors need enough force to make you worry about breaking them.

Happy hacking!

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Please be positive and constructive with your questions and comments.