stevid1 wrote:I strongly suggest before you make a decision between Stamps.com and Endicia that you test their tech support wait time. Call them both up and push the number for tech support and see how long it takes. This is really important because if you have a problem and you are in the middle of doing shipping you need someone there within a reasonable amount of time to take care of problems - and they do happen with both companies. I am moving my business from Endicia to Stamps.com because I had a small issue and have had to wait 30 minutes to talk to someone. While I did not need tech support often, this unacceptable wait time does not work for me. Good luck
Stevid1, yeah I can see that. Not an Endicia customer yet, but hung up the phone after waiting about 1 min. for SALES to answer the phone. You know if sales doesn't pick up right away, customer service won't be good.
Stamps.com customer support is admittedly pretty good. That said, every single time I had to call them up it was in regards to their crappy bug-infested web site.