W5500 Bad Shield

Adafruit Ethernet, Motor, Proto, Wave, Datalogger, GPS Shields - etc!

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maleche
 
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Joined: Tue May 25, 2010 1:48 pm

W5500 Bad Shield

Post by maleche »

First, i must apologize for not selecting the correct category for this
inquiry.
I received my order of two W5500 Ethernet Shields yesterday (4/7/2018).
I previously purchased 15 W5100 from your site and have all operating
flawlessly for over 4 months now. I've enjoyed working with these.
However, one of the new W5500 is not communicating, but the other W5500 is
working well. It appears to be a bad unit. I am able to run ALL the example codes on the working one, but the other will not communicate. The RED and GREEN LED are on but no status lights on my Ethernet switch using the bad unit. Again, the other unit is working great! (i'm using the same Ethernet cable and Mega as well.)
what is the protocol to have this replaced with another W5500?
Let me know!
Keep up the outstanding work!
Thank you,

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maleche
 
Posts: 21
Joined: Tue May 25, 2010 1:48 pm

Re: W5500 Bad Shield

Post by maleche »

16 days later and a response a week ago telling me that a 'technician' will contact me. I don't need a technician, in need customer service to return a defective Ethernet2 board.
this is not good customer service folks.
please response with RMA number or replacement.
thank you.

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maleche
 
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Joined: Tue May 25, 2010 1:48 pm

Re: W5500 Bad Shield

Post by maleche »

anyone there?
i still need an RMA to return the bad w5500 sheild.
this is a bad process to resolve problems. (going through the forum).

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maleche
 
Posts: 21
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Re: W5500 Bad Shield

Post by maleche »

Follow-up...
Received my replacement board after 11 weeks.
I LOVE Adafruit products and in awe of the hard work that goes into the Arduino Libraries, product, and educational aspects of learning from this site.
Adafruit can do better with a direct customer service line/email vice using the forum as a means to report issues.
Team,
Keep up the outstanding work!
Doyle

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