PIXEL GUTS display is networking

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gazanewlook
 
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Joined: Tue May 13, 2014 6:17 pm

PIXEL GUTS display is networking

Post by gazanewlook »

Dear Adafruit Industries,

I received the PIXEL Guts Kit but unfortunately the display has a problem, the upper part keeps displaying red when it is supposed to display black and displays colors incorrectly. I took it to the lab technician at uni and told me that nothing to do with it, It could be a bad connection and I'd better contact you to replace it. So, I wish that you could replace it as soon as possible as I use it for my project.

If you need any further info like order confirmation number, please contact me at: [email protected]

Images for it:
https://www.dropbox.com/s/b3a5tmvrcs3au ... 212819.jpg
(as you can see it suppose to write "Select Image" but the upper part is not showing the red color! it shows other colors incorrectly).
https://www.dropbox.com/s/mnkgdsqupop65 ... 212906.jpg
https://www.dropbox.com/s/d2a05xyugkhdj ... 212921.jpg

BR,
Abu Salim

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adafruit_support_rick
 
Posts: 35092
Joined: Tue Mar 15, 2011 11:42 am

Re: PIXEL GUTS display is networking

Post by adafruit_support_rick »

Please email [email protected] with a link to this thread for a replacement kit

gazanewlook
 
Posts: 2
Joined: Tue May 13, 2014 6:17 pm

Re: PIXEL GUTS display is networking

Post by gazanewlook »

I have emailed [email protected] over a week ago but have no response so far!!!

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adafruit_support_rick
 
Posts: 35092
Joined: Tue Mar 15, 2011 11:42 am

Re: PIXEL GUTS display is networking

Post by adafruit_support_rick »

Check your spam folder for a reply. Meanwhile, I'll double-check with them.

EDIT: Support never received your email. They are emailing you now to set up the replacement

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