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DOA -Order Confirmation No: 969249-9054609253 - Pi Foundatio
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DOA -Order Confirmation No: 969249-9054609253 - Pi Foundatio

by elevtro on Fri Jan 01, 2016 10:20 am

I was advised by email support to post in the forums about my DOA product.
PRODUCT: Pi Foundation PiTFT - 7" Touchscreen Display for Raspberry Pi[ID:2718]
Order Number: 969249-9054609253
Purchase Date: 12/23/2015

The display does not work. When I received the display, it was already assembled. The video with the product shows the product in the box not assembled and I would need to assemble it. That was my first questionable portion of the arrival of my order. I followed the video instructions for attaching the DSI cable. I first used a USB power connection for the display to my Raspberry Pi 2. When powering on the device as shown in the video, I could see the lights on the Raspberry PI blinking, but the display has no output.
I then decided to try the pins from the display to the Raspberry PI board just as the video shows. Still nothing from the display.

I disconnect the Raspberry PI from the display plug back in my HDMI monitor and the Raspberry PI boots up and display is shown.

I had a low light room and plugged the display in without the Raspberry PI attached and there is no hint of the display turning on, getting power to the display itself or any response from it. I would have expected at least the backlighting of the display to show some hint of receiving power.

I asked the email support for a replacement and if that could not be arranged then I want a refund for the defective device.

Regards,
Ben

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Re: DOA -Order Confirmation No: 969249-9054609253 - Pi Found

by adafruit_support_rick on Fri Jan 01, 2016 1:43 pm

Please email support@adafruit.com with a link to this thread for a replacement display

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Re: DOA -Order Confirmation No: 969249-9054609253 - Pi Found

by Skunky on Fri Jan 13, 2017 9:50 am

ordered a raspberry pi zero on jan 6 2017 and went to boot it up for the first time and nothing happened. this is my second one and the first one worked fine. acts like its not getting power. power cord was tested on the other pi and works fine. think it is a defected pi and would like a replacement please. invoice number is 1327092 thankyou
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Re: DOA -Order Confirmation No: 969249-9054609253 - Pi Found

by adafruit_support_rick on Fri Jan 13, 2017 10:11 am

Please email support@adafruit.com with a link to this post for a replacement Pi Zero

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Posts: 35087
Joined: Tue Mar 15, 2011 11:42 am
Location: Buffalo, NY

Please be positive and constructive with your questions and comments.