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Another delay in shipping - what's going on here?
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Please be positive and constructive with your questions and comments.

Another delay in shipping - what's going on here?

by bastard on Wed Sep 30, 2009 4:03 am

Hi,

I ordered 3 clocks at 3rd september.
Then some parts are not available "expected in stock on 30th september".
But now there is another delay to 9th october!

What is going on there?
bastard
 
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Re: Another delay in shipping - what's going on here?

by Abbarach on Wed Sep 30, 2009 9:39 am

I'm not associated with Adafruit in any way, but it sounds like the boards probably got delayed from the fab-house.

I remember reading some info somewhere that they had all the tubes and other parts they need for the kits, but they were waiting for boards. Most boards these days are made in China, and anything from more orders than the fab house is expecting to bad weather to customs delays to... well, anything really, can cause delivery delays.

Another option is that, since they allow back-ordering, they know that they've sold all of the batch of boards that they expect today, and any future orders will come from the next batch. If that's the case yours should ship out of the current batch, since you've been backordered.

If you're really concerned in the delay you should probably email support- ladyada keeps an eye on the forums here, but the support email usually has a much quicker turnaround time for ordering/shipping/missing part type problems, and they should be able to tell you what's up and when they expect your kits to ship.
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Re: Another delay in shipping - what's going on here?

by adafruit on Wed Sep 30, 2009 11:25 am

not quite. its actually a 'rolling delay'
The problem is that as we fill backorders, more come in
So we try to estimate the date that orders TODAY will ship
does that make sense?

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Please be positive and constructive with your questions and comments.