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Issue with Quick 957DW+ - Fan Error
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Issue with Quick 957DW+ - Fan Error

by Arudinne on Mon Sep 24, 2018 8:20 pm

Hello,

I emailed support@adafruit.com but was told to submit a post here.

I purchased a Quick 957DW+ in October of 2017 on ORDER #1576574-8769150578.

Every-time I turn the unit on, after a few seconds the display will flash "F-E" and I never hear the fan spin up.

I popped it open and the fuse looks fine, I don't have a spare to swap with it though. Nothing appears to be burnt out and everything looks like it is connected properly. The fan motor itself seems to spin freely if I grab the end of the shaft with a pair of pliers and move it. I've also left it off and unplugged for 24 hours and that hasn't helped.

Is there any manufacturer warranty on this unit? Do you know I may be able to contact them? I've searched online but haven't be able to find any information on this unit or how to get a replacement fan for it.

Thanks,

Brandon
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Re: Issue with Quick 957DW+ - Fan Error

by adafruit_support_mike on Tue Sep 25, 2018 1:07 am

That's a known-but-rare issue that seems to be related to memory corruption in the microcontroller that controls everything.

Unplug the device and let it sit without power for a couple of days. That will give the hardware time to bleed off any residual stored charge. It should go back to working normally when you plug it in again.

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Re: Issue with Quick 957DW+ - Fan Error

by Arudinne on Sat Sep 29, 2018 8:03 pm

Hello,

I left it unplugged for 3 days and it's still not working. Can you provide me with the contact information for the manufacturer?

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Re: Issue with Quick 957DW+ - Fan Error

by adafruit_support_mike on Sun Sep 30, 2018 11:33 pm

Our supplier contracts forbid sharing source information with third parties, but a web search for the name printed on the case produces this:

http://www.quick-global.com/

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Re: Issue with Quick 957DW+ - Fan Error

by suffen on Fri Nov 02, 2018 1:01 am

Sorry to revive an old thread but I have the same model and just got the error (Purchased November 2017), were you able to get a fan replacement? I took a peek inside and the fan doesn't spin. I've also left mine unplugged for three days and still got the same error.

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Re: Issue with Quick 957DW+ - Fan Error

by adafruit_support_mike on Fri Nov 02, 2018 5:08 am

I'm afraid we don't have any more information than what's posted above.

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Re: Issue with Quick 957DW+ - Fan Error

by Arudinne on Fri Nov 02, 2018 9:52 pm

I've not had the time to try contacting the manufacturer. And with so little information available regarding them or the product I won't be surprised if they tell me to pound sand by the time I am able to do so.

As for finding the fan itself - I've had no luck. Everything I've find online shows a 2 or 3 wire fan and this is a 5 wire fan.

I have only sporadically needed a reflow iron so I'll probably just end up buying a higher end product when I need one again.

Unlike everything else I've bought from Adafruit I have no confidence in this product, but I guess you get what you pay for, most competing products run $200 to $800 or even more.

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Re: Issue with Quick 957DW+ - Fan Error

by suffen on Sat Nov 03, 2018 3:10 am

Arudinne wrote:I've not had the time to try contacting the manufacturer. And with so little information available regarding them or the product I won't be surprised if they tell me to pound sand by the time I am able to do so.

As for finding the fan itself - I've had no luck. Everything I've find online shows a 2 or 3 wire fan and this is a 5 wire fan.


Thanks for the response! I wasn't sure if it was worth waiting 1 week + to see if waiting around will magically fix it.

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Re: Issue with Quick 957DW+ - Fan Error

by Arudinne on Sat Nov 03, 2018 5:06 am

suffen wrote:
Arudinne wrote:I've not had the time to try contacting the manufacturer. And with so little information available regarding them or the product I won't be surprised if they tell me to pound sand by the time I am able to do so.

As for finding the fan itself - I've had no luck. Everything I've find online shows a 2 or 3 wire fan and this is a 5 wire fan.


Thanks for the response! I wasn't sure if it was worth waiting 1 week + to see if waiting around will magically fix it.


In my case I have left it unplugged for well over a week and it's still broken.

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