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Issue with ATTEN AT-937 Soldering Iron
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Issue with ATTEN AT-937 Soldering Iron

by Yarone on Tue Feb 25, 2020 1:24 pm

Hello,

I am a high school teacher and I ordered the ATTEN AT-937 soldering iron back in November for use in my engineering class. I tested it as soon as it arrived to make sure it worked and I was able to tin the tip. I then stored it in our supply cabinet. When I pulled it out for my lesson yesterday, it did not heat up. The light turned on for about 20 seconds and then turned off. The tip was not warm enough to produce steam on the sponge and certainly not warm enough to use with the solder wire that I received from Adafruit (https://www.adafruit.com/product/1886). If I turned the switch off and on, the light again turned on for 10 - 20 seconds and then turned off.

I tested the unit again today and I got the same results. It does not seem that the iron is heating up and the indicator light is not staying on. This is the first time I am using the unit since first testing it when it arrived a couple of months ago. Please advise.

Thank you

Yarone
 
Posts: 2
Joined: Tue Feb 25, 2020 1:03 pm

Re: Issue with ATTEN AT-937 Soldering Iron

by adafruit_support_mike on Fri Feb 28, 2020 1:37 am

Hmm.. that sounds like there might be a connection problem between the control unit and the iron. Try disconnecting and reconnecting the iron's cable and see if that has any effect.

adafruit_support_mike
 
Posts: 61014
Joined: Thu Feb 11, 2010 2:51 pm

Re: Issue with ATTEN AT-937 Soldering Iron

by Yarone on Mon Mar 02, 2020 4:10 pm

Thanks Mike, for your response.

I disconnected and reconnected the cable multiple times, and also checked that everything in the iron was fully tightened, but the results have been the same. Perhaps the iron + cable is faulty? If so, can I purchase a replacement?

In case it helps, when I flip the switch off, the light blinks briefly.

I look forward to your response. Thank you

Yarone
 
Posts: 2
Joined: Tue Feb 25, 2020 1:03 pm

Re: Issue with ATTEN AT-937 Soldering Iron

by adafruit_support_mike on Wed Mar 04, 2020 12:27 am

Darn.. but it was worth a try.

The symptoms you've described sound like an early component failure. Our usual return/replace period runs 30 days from purchase, but it sounds like you did check the iron as soon as you received it. I can arrange a discount on a replacement.

Send a note containing a link to this page and youir order number to support@adafruit.com. The folks there will help you.

adafruit_support_mike
 
Posts: 61014
Joined: Thu Feb 11, 2010 2:51 pm

Please be positive and constructive with your questions and comments.