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Problems with
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Problems with

by aniket1973 on Wed Oct 14, 2020 10:16 pm

I ordered a BEST 102C (PID 3685) soldering iron on Sept 25. I have not been able to get it to work properly.

When I press the on button, sometimes I'm able to turn it on, sometimes nothing happens, sometimes the bottom light coms on while
the on button is pushed but goes off once I let go and does not come on.

I think the iron is defective.

The order number was 2371370-5378204685

aniket1973
 
Posts: 4
Joined: Fri Mar 20, 2020 10:44 pm

Re: Problems with

by adafruit_support_mike on Fri Oct 16, 2020 1:28 am

Send a note containing a link to this page and your order number to support@adafruit.com. The folks there will get you a replacement.

adafruit_support_mike
 
Posts: 61443
Joined: Thu Feb 11, 2010 2:51 pm

Re: Problems with

by aniket1973 on Mon Oct 19, 2020 10:09 pm

I already contacted them (see email below) and they said to contact you. I've also have not received a response to my post about the clue and the cricket for micorbit that I posted. I had ordered them with the same order. So now what do I do? With regard to the issues regarding the soldering iron, clue and cricket for microbit.

----Email already sent to support@adafruit.com----

Hi Aniket!

Thanks for the note! Our colleagues in the engineering and technical support forums will assist you with this type of question: http://www.adafruit.com/forums/. They are also able to authorize replacements if necessary.

Please click on the most appropriate forum then click “Post a Topic” to create a new post.

Here are some tips to help you place your support post:

1) Tell us what product you are asking about, your Adafruit order number, and when you purchased the item.

2) Post clear photos, focused, and detailed pictures of the front and back of the boards, as well as any connections to the board.

3) For software issues, please post the complete text of your IDE's error message. Please use the [code] tag when posting error messages as well as code.

4) If you are having trouble with a code sketch, please post or link to your entire source code. Again, please use the [code] tag when posting code.

5) If you are building a project from the Learning System, please post a link to the page you are having difficulty with.

6) Please create a new post in the forums instead of piggybacking on an existing topic. If you do see other threads with similar questions or issues referring to them in your post can help and is greatly appreciated!

7) Responses in the forums can take up to 1-2 business days. Please reply to this thread with a link to your post in the forums if you do not receive a response within that time frame.

For more details about posting on the technical support, check out our Customer

Support Forum video here: http://youtu.be/HnTXXu9Bve0

and our guide here: https://learn.adafruit.com/getting-help ... -questions

Thank you,
Adafruit support, Zay

On Thu, Oct 8, 2020 at 7:24 PM Aniket Patel <contact_us_forms@adafruit.com> wrote:

contactname : Aniket Patel
email address : apstuff@gmail.com
Order Number : 2371370-5378204685
Message : I have not had a chance to check my full oder but my clue and
soldering iron are not working properly. I can't check if the microbit
crikit is working properly without the clue working properly. What do I do?
Client IP: 68.98.139.36

aniket1973
 
Posts: 4
Joined: Fri Mar 20, 2020 10:44 pm

Re: Problems with

by adafruit_support_mike on Wed Oct 21, 2020 10:57 pm

The link to this page is my authorization to do a replacement.

Our policy is to have technicians review issues before doing a replacement, so contacting the support address without a link gets you that message. I know the standard failure modes and serviceable issues for that device, and the symptoms you reported have no easy fix. That's why I didn't need to do any further testing before authorizing the replacement.

adafruit_support_mike
 
Posts: 61443
Joined: Thu Feb 11, 2010 2:51 pm

Please be positive and constructive with your questions and comments.