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Defective Soldering Iron
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Please be positive and constructive with your questions and comments.

Defective Soldering Iron

by MikeHoward on Tue Jul 27, 2021 10:58 am

Adjustable 60W Pen-Style Soldering Iron - 120VAC USA Plug - BEST 102C Part No. 3685

I ordered and yesterday received the above temperature adjustable soldering iron.
My invoice No. is 2617565
It will only turn on at the lowest temperature. The temperature cannot be raised above that.
I cycled it several times and same results.
I really like the style of the soldering iron but it is defective.
Please resolve this issue.

Thanks,
Mike Howard

MikeHoward
 
Posts: 2
Joined: Tue Jul 27, 2021 10:42 am

Re: Defective Soldering Iron

by adafruit_support_carter on Tue Jul 27, 2021 1:11 pm

Just to be sure of the behavior - you're pressing the UP/DOWN buttons and it's not doing anything? Pressing hard enough? etc.

It's not working like shown here?
https://youtu.be/HeiP5mDgZqU?t=241

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Re: Defective Soldering Iron

by MikeHoward on Wed Jul 28, 2021 1:05 pm

I was pressing the UP/DOWN buttons hard enough with no results when I first posted complaint on July 27

I tried the soldering iron today (July 28) and now the temperature control buttons are working, but they seem to be a little inconsistent.. I'm going to use it for a couple of weeks and see if it continues to work ok.

MikeHoward
 
Posts: 2
Joined: Tue Jul 27, 2021 10:42 am

Re: Defective Soldering Iron

by adafruit_support_carter on Wed Jul 28, 2021 2:52 pm

Hmm. Weird. Yah, try it out for a bit and then report back. If it continues to act weird we'll see what we can do.

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Joined: Tue Nov 29, 2016 2:45 pm

Please be positive and constructive with your questions and comments.