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ES 120 keeps stopping
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Please be positive and constructive with your questions and comments.

ES 120 keeps stopping

by cskinner on Fri Jun 04, 2021 12:32 pm

Hello,
I ordered and received a portable screwdriver ES120 and it has stopped working just one day after gentle testing, I got it for laptop repair and only really used it for 2 screws and loosened them before hand and showed it to a few people, really cool tool but now it will barely move and will stop quickly, the screen shows it's movement then the animation stops which is just how it's working which tells me that the gyro sensor may be faulty possibly, I upgraded the firmware to v1.14 and still dose the same thing, sometimes I can get it to turn very slow clockwise but it stops pretty quickly and counter clockwise never really goes, and the screen shuts off after trying to get it to work and the only way to get it to turn back on is to plug it into a charger then it back to that same nonfunctioning state I tried to describe, also charged fully.
apologies for my brevity
seems very similar to this post : viewtopic.php?f=44&t=179666
Clint

cskinner
 
Posts: 11
Joined: Fri Jun 04, 2021 11:31 am

Re: ES 120 keeps stopping

by mikeysklar on Fri Jun 04, 2021 4:08 pm

Hi Clint,

Thank you for upgrading the firmware and trying to troubleshoot the issue.

Have you used these motion based drivers before? I only ask because the wrist turn can require multiple gestures and some practice.

If you feel this unit is truly defective with the powering off and screen blanking you are seeing we can setup a return for you assuming this was ordered in the last 30 days from us.

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Re: ES 120 keeps stopping

by cskinner on Fri Jun 04, 2021 6:47 pm

Thank you,
No, I'm new to this motion control but when it was working correctly it was a breeze to use and I had no issue with it's operation out of the box but during testing it just stopped responding correctly to motion and now almost no movement will , make it move. purchased may 26,
I would like it replaced or a refund.
Thank,

cskinner
 
Posts: 11
Joined: Fri Jun 04, 2021 11:31 am

Re: ES 120 keeps stopping

by adafruit2 on Sat Jun 05, 2021 1:01 pm

OK before replacing, please try to contact service@morningtools.com - they have a tech support team and we don't have any way to repair or debug or analyze the issue (we get them pre-boxed)

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Re: ES 120 keeps stopping

by cskinner on Tue Jun 08, 2021 10:21 am

Ok thank you , I will reach out to them.
Thanks,

cskinner
 
Posts: 11
Joined: Fri Jun 04, 2021 11:31 am

Re: ES 120 keeps stopping

by cskinner on Mon Jun 14, 2021 4:34 pm

Hello, It's going on 6 days and I still have no reply from morning tools, I will keep trying to reach out to them but I just wanted to let you know this.
Thanks,

cskinner
 
Posts: 11
Joined: Fri Jun 04, 2021 11:31 am

Re: ES 120 keeps stopping

by mikeysklar on Mon Jun 14, 2021 4:54 pm

Sounds like your note might have been lost in their mailbox. Can you send them one more followup? They had responded to me in < 24 hours last time I contacted them.

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Re: ES 120 keeps stopping

by cskinner on Mon Oct 11, 2021 3:38 pm

Hello, They sent a replacement and it ended up doing the same thing after a couple weeks, I am attempting to communicate with morningtools on this and recommended to them I just would like a refund at this point.

Thanks

cskinner
 
Posts: 11
Joined: Fri Jun 04, 2021 11:31 am

Re: ES 120 keeps stopping

by adafruit2 on Mon Oct 11, 2021 3:59 pm

@cskinn - can you post a video ? morningtools wants one showing what is/isnt happening before they can send us replacements/repair instructions

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Re: ES 120 keeps stopping

by cskinner on Fri Oct 15, 2021 4:44 pm

I have sent them 3 videos and they just want to keep sending me a new unit of which I do not want and have stated to them very simply and respectfully, here is the full communication with them.

Clint Skinner <skinner.clint@gmail.com>
3:32 PM (8 minutes ago)
to betty

I respectfully decline your proposal, I would like my money back, I do not want another screwdriver sorry but I am not satisfied with their quality.

Regards,



On Fri, Oct 15, 2021, 4:41 AM betty@morningtools.com <betty@morningtools.com> wrote:
Hi,

We would send a new one to you for the replacement, how about this proposal?

Here has an ES120 controller which material is pearl chrome, is the previous design and it quality is good, attached is the contrast between them, just the material is different.

If you are OK for this solution, please share your deliver information as below in order we can send it to you, thank you.

A. Delivery Address
Detailed address:
City:
Province:
Country:
Zip Code:
B. Name:
C. Contact Number:

Thank you for your kindly consideration.
Best regards,

Betty

Sales Assistant

Guangzhou Morning Trade Co.,Ltd.

http://www.morningtools.com

Address: R.3401, Holdround Plaza, 2#, Danan Road, Yuexiu District, Guangzhou


From: Clint Skinner
Date: 2021-10-15 00:55
To: betty
Subject: Re: Re:Fwd: ES120 issue
I just shared the video with you, I appreciate the gesture and your assistance but at this point I would like a refund from the seller.

Regards




On Tue, Oct 12, 2021, 5:00 AM betty@morningtools.com <betty@morningtools.com> wrote:
Hi, could you provide the video of two ES120?
If there have problems with our products, we will send a new one for you, how about this proposal?
Best regards,

Betty

Sales Assistant

Guangzhou Morning Trade Co.,Ltd.

http://www.morningtools.com

Address: R.3401, Holdround Plaza, 2#, Danan Road, Yuexiu District, Guangzhou


From: Clint Skinner
Date: 2021-10-08 04:12
To: betty
Subject: Re: Re:Fwd: ES120 issue
Apologies for the delay, yes here is a video.

On Mon, Sep 6, 2021, 4:15 AM betty@morningtools.com <betty@morningtools.com> wrote:
Hi,

Sorry that the new one have same problem, could you provide the video to show the problems of ES120 both the old one and the new replacement?
Best regards,

Betty

Sales Assistant

Guangzhou Morning Trade Co.,Ltd.

http://www.morningtools.com

Address: R.3401, Holdround Plaza, 2#, Danan Road, Yuexiu District, Guangzhou


From: Clint Skinner
Date: 2021-09-04 03:22
To: betty
Subject: Re: Re:Fwd: ES120 issue
Hello, I did receive my replacement, thank you. And it has worked great until today and now it's just like my old one and will not work , it will start to spin then just stop exactly like the last one and the screen will go blank and if you plug it in to a charger it will wake it up but once you try using it will just spin half a turn then give up, I would like a refund if that is possible.

On Wed, Jun 30, 2021, 3:24 AM betty@morningtools.com <betty@morningtools.com> wrote:
Dear customer,



The Screwdriver controller had been sent on June 30 and tested it’s no problem to use before we deliver it, so please feel relieved to use.

The express tracking number is 9374869903507020794453,you can check the express status on this link http://k5.takesend.com:8180/WebTrack



Thank you and have a nice day!

Best regards,

Betty

Sales Assistant

Guangzhou Morning Trade Co.,Ltd.

http://www.morningtools.com

Address: R.3401, Holdround Plaza, 2#, Danan Road, Yuexiu District, Guangzhou


From: Clint Skinner
Date: 2021-06-29 21:54
To: betty
Subject: Re: Re:Fwd: ES120 issue
Thank you,
A. Delivery Address:125 E Thornton Ave

Detailed address:

City: Des Moines, Iowa

Province: Iowa

Country: United States

Zip Code: 50315-7752

B. Name: Clint Skinner

C. Contact Number: 515-802-1629


On Mon, Jun 28, 2021, 10:01 PM betty@morningtools.com <betty@morningtools.com> wrote:
Dear Customer,



Thank you. Please provide the detailed contact information for us, and we will express you a new screwdriver controller once get it.



Delivery information of yours (In order to deliver a new screwdriver to you)

A. Delivery Address:

Detailed address:

City:

Province:

Country:

Zip Code:

B. Name:

C. Contact Number:



Thank you for your kindly consideration.


Best regards,

Betty

Sales Assistant

Guangzhou Morning Trade Co.,Ltd.

http://www.morningtools.com

Address: R.3401, Holdround Plaza, 2#, Danan Road, Yuexiu District, Guangzhou


From: Clint Skinner
Date: 2021-06-28 19:29
To: betty
Subject: Re: Re:Fwd: ES120 issue
Thank you, ME0UA0712.
Thanks,

On Mon, Jun 28, 2021, 12:56 AM betty@morningtools.com <betty@morningtools.com> wrote:
Dear Customer,



We see the problems. Please provide the serial number of the screwdriver controller to us. You can see the guideline as attachment which are showed how to get the serial number. Thank you.


Best regards,

Betty

Sales Assistant

Guangzhou Morning Trade Co.,Ltd.

http://www.morningtools.com

Address: R.3401, Holdround Plaza, 2#, Danan Road, Yuexiu District, Guangzhou


From: Clint Skinner
Date: 2021-06-25 21:43
To: betty
Subject: Re: Fw:Fwd: ES120 issue

PXL_20210625_132754718.mp4
Hello, here is a video of it's current operation,also a receipt.
now it will only power on after being plugged in then pressing the button then it shows full battery and when I attempt to operate it,
it only moves a tiny bit then powers off and the only way I can find to get it to turn back on is to plug it in again.

Thanks,

On Thu, Jun 17, 2021, 10:26 PM betty@morningtools.com <betty@morningtools.com> wrote:
Dear customer,



We are very sorry for the inconvenience caused by the problem of the product.



In order to identify the problem more clearly, please send the video to show the problems of ES120 especially for machine working.



Please provide the receipt of the product to show when you purchase it as our products are provided one-year warranty.



We will solve the problems ASAP once get your information.

Best regards,

Betty

Sales Assistant

Guangzhou Morning Trade Co.,Ltd.

http://www.morningtools.com

Address: R.3401, Holdround Plaza, 2#, Danan Road, Yuexiu District, Guangzhou


From: 公司邮箱
Date: 2021-06-18 10:03
To: betty
Subject: Fw:Fwd: ES120 issue



------------------ Original ------------------
From: "Clint Skinner"<skinner.clint@gmail.com>;
Date: Fri, Jun 18, 2021 08:53 AM
To: "service"<service@morningtools.com>;
Subject: Fwd: ES120 issue

Hello, I didn't hear back from you, could you please help me with this?

---------- Forwarded message ---------
From: Clint Skinner <skinner.clint@gmail.com>
Date: Tue, Jun 8, 2021, 9:19 AM
Subject: ES120 issue
To: <service@morningtools.com>


Hello,
I ordered and received a portable screwdriver ES120 and it has stopped working just one day after gentle testing, I got it for laptop repair and only really used it for 2 screws and loosened them before hand and showed it to a few people, really cool tool but now it will barely move and will stop quickly, the screen shows it's movement then the animation stops which is just how it's working which tells me that the gyro sensor may be faulty possibly, I upgraded the firmware to v1.14 and still dose the same thing, sometimes I can get it to turn very slow clockwise but it stops pretty quickly and counter clockwise never really goes, and the screen shuts off after trying to get it to work and the only way to get it to turn back on is to plug it into a charger then it back to that same nonfunctioning state I tried to describe, also charged fully.
Thanks

cskinner
 
Posts: 11
Joined: Fri Jun 04, 2021 11:31 am

Re: ES 120 keeps stopping

by adafruit2 on Fri Oct 15, 2021 4:48 pm

ok can you send us the video by posting a link here

adafruit2
Site Admin
 
Posts: 20343
Joined: Fri Mar 11, 2005 7:36 pm

Re: ES 120 keeps stopping

by cskinner on Mon Oct 18, 2021 9:55 am


cskinner
 
Posts: 11
Joined: Fri Jun 04, 2021 11:31 am

Re: ES 120 keeps stopping

by cskinner on Mon Oct 18, 2021 9:57 am


cskinner
 
Posts: 11
Joined: Fri Jun 04, 2021 11:31 am

Re: ES 120 keeps stopping

by cskinner on Mon Oct 18, 2021 10:02 am

first video is of both screwdrivers (first one I received and the replacement) and the second video one is of the newest screwdriver.

Thanks,

cskinner
 
Posts: 11
Joined: Fri Jun 04, 2021 11:31 am

Re: ES 120 keeps stopping

by adafruit2 on Mon Oct 18, 2021 11:23 am

OK thanks!

adafruit2
Site Admin
 
Posts: 20343
Joined: Fri Mar 11, 2005 7:36 pm

Please be positive and constructive with your questions and comments.