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Hobby Creek Support
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Hobby Creek Support

by spasmonaut on Thu May 26, 2022 3:31 pm

I was in the same situation as the OP on this thread toward the end of 2021 when I ordered my Third Hand as well:

viewtopic.php?f=44&t=182602&p=887227#p887227

I didn't notice the crack until I went to adjust the arm and the segment attached to the cracked piece came off in my hand. I've tried to reach out to Hobby Creek but haven't received a response and admittedly hadn't been prompt about jumping on the matter right away. Just figured I'd reach out to see if there were any options.

Thanks!

spasmonaut
 
Posts: 1
Joined: Thu Nov 04, 2021 7:51 pm

Re: Hobby Creek Support

by adafruit_support_mike on Thu May 26, 2022 6:58 pm

Our return/replace period runs 30 days, so I'm afraid that option is out.

Could you post a photo showing the broken piece please? Line-loc cable is fairly common, so you should probably be able to find a replacement part.

adafruit_support_mike
 
Posts: 64851
Joined: Thu Feb 11, 2010 2:51 pm

Please be positive and constructive with your questions and comments.