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x USB Microscope - Not detected by computer
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Please be positive and constructive with your questions and comments.

x USB Microscope - Not detected by computer

by idhosein on Mon Feb 27, 2017 10:10 pm

Hello All,

We purchased a USB Microscope (5MP interpolated 220x magnification). But now when we plug it in, the computer doesn't detect it, nor do the LEDs turn on. It appears as though the USB connect itself has degraded. Is there a way to fix this?

Thanks,

Ian

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Re: x USB Microscope - Not detected by computer

by adafruit_support_mike on Tue Feb 28, 2017 12:50 am

Do you mean the physical connector, or the data connection?

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Re: x USB Microscope - Not detected by computer

by idhosein on Tue Feb 28, 2017 1:06 am

i mean the actual USB connector. we plug it in, and it no longer turns on or is detected.

idhosein
 
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Re: x USB Microscope - Not detected by computer

by adafruit_support_mike on Wed Mar 01, 2017 1:11 am

That could also mean the USB chip inside the microscope has failed.

When did you get the microscope?

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Re: x USB Microscope - Not detected by computer

by idhosein on Wed Mar 01, 2017 1:18 am

August of 2016. Any chance for a warranty return/exchange?

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Re: x USB Microscope - Not detected by computer

by adafruit_support_mike on Wed Mar 01, 2017 11:50 pm

I'm sorry, but that's past our 30-day return/replace period.

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Please be positive and constructive with your questions and comments.