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EX330 multi-meter delivered in non-working condition
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EX330 multi-meter delivered in non-working condition

by GregSwain on Sat Apr 08, 2017 2:35 pm

My EX330 multi-meter (https://www.adafruit.com/products/308) was delivered in non-working condition. It appears to have a short directly across the batteries. When properly inserted, the batteries become dangerously hot. My order number is 1402247-1983810663. I was directed here after filing similar complaint with support@adafruit.com. Thanks

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Re: EX330 multi-meter delivered in non-working condition

by adafruit_support_mike on Sun Apr 09, 2017 12:30 am

To verify, could you post a photo showing the orientation of the batteries in the meter please? 800x600 images usually work best.

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Re: EX330 multi-meter delivered in non-working condition

by GregSwain on Mon Apr 10, 2017 10:19 pm

veryHotProperlyInstalledBatteries.jpg
Very Hot Properly Installed Batteries
veryHotProperlyInstalledBatteries.jpg (181.4 KiB) Viewed 949 times

GregSwain
 
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Re: EX330 multi-meter delivered in non-working condition

by adafruit_support_mike on Tue Apr 11, 2017 1:11 am

Thanks. I don't see anything shorting the clips in the battery case, so the problem is likely inside the meter.

Send a note containing a link to this thread and your order number to support@adafruit.com. The folks there will get you a replacement meter.


(#308)

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Re: EX330 multi-meter delivered in non-working condition

by GregSwain on Tue Apr 18, 2017 10:09 pm

I received my new multimeter and it is in working order. Thanks!
I did not receive any directions on the preferred method to return the non-working one I received first. What to do?

GregSwain
 
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Re: EX330 multi-meter delivered in non-working condition

by adafruit_support_mike on Wed Apr 19, 2017 12:05 am

Don't worry about it. Salvage any parts of it that are still working.

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Please be positive and constructive with your questions and comments.