EX330 multi-meter delivered in non-working condition
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Please be positive and constructive with your questions and comments.
- GregSwain
- Posts: 3
- Joined: Fri Nov 18, 2016 10:03 pm
EX330 multi-meter delivered in non-working condition
My EX330 multi-meter (https://www.adafruit.com/products/308) was delivered in non-working condition. It appears to have a short directly across the batteries. When properly inserted, the batteries become dangerously hot. My order number is 1402247-1983810663. I was directed here after filing similar complaint with [email protected]. Thanks
- adafruit_support_mike
- Posts: 67454
- Joined: Thu Feb 11, 2010 2:51 pm
Re: EX330 multi-meter delivered in non-working condition
To verify, could you post a photo showing the orientation of the batteries in the meter please? 800x600 images usually work best.
- GregSwain
- Posts: 3
- Joined: Fri Nov 18, 2016 10:03 pm
- adafruit_support_mike
- Posts: 67454
- Joined: Thu Feb 11, 2010 2:51 pm
Re: EX330 multi-meter delivered in non-working condition
Thanks. I don't see anything shorting the clips in the battery case, so the problem is likely inside the meter.
Send a note containing a link to this thread and your order number to [email protected]. The folks there will get you a replacement meter.
(#308)
Send a note containing a link to this thread and your order number to [email protected]. The folks there will get you a replacement meter.
(#308)
- GregSwain
- Posts: 3
- Joined: Fri Nov 18, 2016 10:03 pm
Re: EX330 multi-meter delivered in non-working condition
I received my new multimeter and it is in working order. Thanks!
I did not receive any directions on the preferred method to return the non-working one I received first. What to do?
I did not receive any directions on the preferred method to return the non-working one I received first. What to do?
- adafruit_support_mike
- Posts: 67454
- Joined: Thu Feb 11, 2010 2:51 pm
Re: EX330 multi-meter delivered in non-working condition
Don't worry about it. Salvage any parts of it that are still working.
Please be positive and constructive with your questions and comments.