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Quick 957DW+ Soldering Station Malfunction - "F - E" error
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Quick 957DW+ Soldering Station Malfunction - "F - E" error

by Lalithra on Tue Nov 28, 2017 7:20 pm

Product: Hot Air Soldering Rework Station w/ Three Nozzles (Quick 957DW+)
Order #: 1572803-9522217213
Purchased: 10/20/17

Hello,

The Quick 958DW+ we purchased has malfunctioned. When we turn it on, hot air does not come out, and the display shows a "F - E" error. A quick online search suggests a fan error?

Can you help us fix or replace it?

We are working on a time sensitive project, so your quick assistance is very much appreciated!

Thank you!
Lalithra

Lalithra
 
Posts: 2
Joined: Tue Nov 28, 2017 7:16 pm

Re: Quick 957DW+ Soldering Station Malfunction - "F - E" err

by adafruit_support_mike on Wed Nov 29, 2017 1:38 am

Send a link to this thread and a note containing your order number to support@adafruit.com. The folks there will get you a replacement, and will arrange return shipping for the one you have now.

This is a known-but-rare issue with that device. Apparently some internal data value gets into an unexpected state and the microcontroller won't go any farther. The error seems to clear itself if you disconnect power and let the device sit for a couple of days.

adafruit_support_mike
 
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Re: Quick 957DW+ Soldering Station Malfunction - "F - E" err

by Lalithra on Wed Nov 29, 2017 12:26 pm

Thank you, Mike. I'll send that now.

Lalithra
 
Posts: 2
Joined: Tue Nov 28, 2017 7:16 pm

Please be positive and constructive with your questions and comments.