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Order 2 products and the 2 doesn't work !!
Moderators: adafruit_support_bill, adafruit

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Order 2 products and the 2 doesn't work !!

by Technofinity on Thu Mar 15, 2018 11:34 am

I have make order of

- Hakko FX-888D -> will not power on
- Quick 957DW+ -> will power but have burn odour and do not give air also

and the 2 do not work !

What will do ? Send back to you ? Need i pay the shipping cost??

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Re: Order 2 products and the 2 doesn't work !!

by adafruit_support_bill on Thu Mar 15, 2018 11:48 am

@Technofinity - What country are you in?

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Re: Order 2 products and the 2 doesn't work !!

by Technofinity on Thu Mar 15, 2018 11:53 am

From Belgium

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Re: Order 2 products and the 2 doesn't work !!

by adafruit_support_bill on Thu Mar 15, 2018 11:57 am

Both of those products are 120v devices they will not work on your 220v electrical system in Belgium. You would need to use a step-down transformer.

TECHNICAL DETAILS
65 Watts
Ceramic Heater
Temperature Range: 120° - 899°F (50° - 480°C)
Temperature Stability: ±1.8°F (1.0°C)
Temperature Control: Closed-loop sensor
Dimensions: 100(W) x 120(H) x 120(D) mm, 3.9(W) x 4.7(H) x 4.7(D) in.
Weight: 2.6 lbs (1.2 kg)
ESD Safe: Yes
IPC J-STD-001: Meets or Exceeds requirements
900M-T-1.6D 1.6mm 'screwdriver' tip
For use in 120V countries only
UL Approved


TECHNICAL DETAILS
Rework Station: 180mm x 99mm x 145mm / 7.1" x 3.9" x 5.7"
Hose Length: 105 cm / 41.5"
Weight: 1588g / 3.5lbs
120VAC - 580 Watts
Outer Diameters of Three Nozzles:
3mm / 0.12"
6.4mm / 0.25"
8.4mm / 0.33"

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Re: Order 2 products and the 2 doesn't work !!

by Technofinity on Thu Mar 15, 2018 12:04 pm

Ok so what we can do now ?

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Re: Order 2 products and the 2 doesn't work !!

by adafruit_support_bill on Thu Mar 15, 2018 12:30 pm

- Hakko FX-888D -> will not power on
- Quick 957DW+ -> will power but have burn odour and do not give air also


From you description, it sounds like the hot-air station is damaged already from the overvoltage.
I'm not sure how the Hakko would handle that condition. I can look into it.

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Re: Order 2 products and the 2 doesn't work !!

by adafruit_support_bill on Thu Mar 15, 2018 12:51 pm

The 120v version of the Hakko uses a different transformer than the 220v version, so yours would have likely overloaded at the higher voltage. It does appear to have a fuse which might have prevented more serious damage. You can try replacing that and see if it works with a proper step-down transformer.

Unfortunately, we can't accept returns on equipment that has been damaged in this way.

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Re: Order 2 products and the 2 doesn't work !!

by Technofinity on Fri Mar 16, 2018 4:27 am

The hot air machine when take it out from box is already have burn odour, i know you will not trust me but it is the truth !

technician area we have already transformer on part electrical installation and we use other product with 110-120v electricity.

It is first time i order from your company and i have this all problem ?

I will send back to you and please check.. it is have problem, give me same or change to 220v also is ok for me

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Re: Order 2 products and the 2 doesn't work !!

by adafruit2 on Fri Mar 16, 2018 10:35 am

we only have 120V versions, if you were using a transformer it would hvae to be a really really large one, not just a plug replacer!

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