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Defective item :(
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Defective item :(

by CryptoBot on Sat Feb 06, 2021 10:24 am

ORDER #2476885-6268942877

Unfortunately I received defective item, them screen is working but sensor part of it doesn't! However it was working for half a day and then stopped. Please help

I do have video, but don't see option to upload it here

CryptoBot
 
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Re: Defective item :(

by dastels on Sat Feb 06, 2021 11:36 am

What part are you talking about? Posting your order number doesn't give any information here. And you can include a link to your video on youtube or vimeo, etc.

Dave

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Re: Defective item :(

by CryptoBot on Sun Feb 07, 2021 3:38 pm

https://youtu.be/gH3t9ZMgvMI


5.0" 40-pin TFT Display - 800x480 with Touchscreen

CryptoBot
 
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Re: Defective item :(

by dastels on Sun Feb 07, 2021 6:17 pm

Part number?

Dave

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Re: Defective item :(

by CryptoBot on Sun Feb 07, 2021 6:44 pm

https://www.adafruit.com/product/1596

5.0" 40-pin TFT Display - 800x480 with Touchscreen
PRODUCT ID: 1596

CryptoBot
 
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Re: Defective item :(

by dastels on Sun Feb 07, 2021 8:47 pm

All the touchscreen related connections are good? Nothing came loose? No shorts?

Dave

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Re: Defective item :(

by CryptoBot on Sun Feb 07, 2021 9:22 pm

It was working great for half a day, then it stopped for good... I disassembled device 3 times to make sure connection a not loose or shorted but screen never got back to properly working condition :(

CryptoBot
 
Posts: 4
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Re: Defective item :(

by dastels on Sun Feb 07, 2021 11:24 pm

Please email support@adafruit.com with a link to this thread, your order number, and request the replacement of one 5.0" 40-pin TFT Display - 800x480 with Touchscreen
PRODUCT ID: 1596

Dave

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Posts: 6082
Joined: Tue Oct 20, 2015 3:22 pm

Please be positive and constructive with your questions and comments.