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ES120 Failure
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

ES120 Failure

by Machman on Thu Jul 01, 2021 12:10 am

I ordered an ES120 on June 14th, and when I got the screwdriver, it worked fine, until I tried it on a very loose screw. Now it keeps cutting out, even with the new firmware. I believe the issue is caused by the battery not being able to supply enough current, and tripping the overcurrent protection, so basically it is a design fault.
This product does not seem to be of the same impeccable quality of every single other Adafruit product I have ever had.
I would like to request a return and refund.

Machman
 
Posts: 9
Joined: Tue Nov 28, 2017 12:59 am

Re: ES120 Failure

by Machman on Thu Jul 08, 2021 2:49 pm

I have emailed Morningstar tools, they requested a video of the problem and a receipt, and I will be sending that over to them. I would like to resolve this issue, preferably to get a return and refund.

Machman
 
Posts: 9
Joined: Tue Nov 28, 2017 12:59 am

Re: ES120 Failure

by adafruit2 on Mon Aug 23, 2021 12:38 pm

hi did this get resolved?

adafruit2
Site Admin
 
Posts: 20358
Joined: Fri Mar 11, 2005 7:36 pm

Re: ES120 Failure

by Machman on Mon Aug 23, 2021 12:52 pm

Yes, had to go through email

Machman
 
Posts: 9
Joined: Tue Nov 28, 2017 12:59 am

Please be positive and constructive with your questions and comments.