Defective Motion Control Screw Driver

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drguthrie
 
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Defective Motion Control Screw Driver

Post by drguthrie »

I purchased a Motion Control Screwdriver in March and it worked fine for the first few times I used it and then quit working. The battery is fully charged. It will start to function correctly in the correct direction and then abruptly stop/quit. This morning it will not function at all on a full charge. I would like a refund or replacement. I have seen other posts describing the same behavior of this product. Perhaps it can be repaired. I am open to any of the above options. Thanks. Rick

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adafruit_support_carter
 
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Re: Defective Motion Control Screw Driver

Post by adafruit_support_carter »

Can you please post a photo of the packaging sticker that includes the serial number. Thanks, that'll help us with documenting these failures on our end.

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drguthrie
 
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Re: Defective Motion Control Screw Driver

Post by drguthrie »

I have the original packaging at home. I will see if there is a sticker or SN as you request this evening when I get home. Not sure.

Rick

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drguthrie
 
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Re: Defective Motion Control Screw Driver

Post by drguthrie »

This site does not show if my photos have been uploaded. I have uploaded two so far showing the serial number and the sku on the back of the packaging box. Let me know if you don’t receive the photos.

Thanks,

Rick
Attachments
8C26B17A-2527-41A4-AED5-75D14EFF705B.jpeg
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EAD7C522-4A02-4FB9-8791-56F5B31F76BB.jpeg
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drguthrie
 
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Re: Defective Motion Control Screw Driver

Post by drguthrie »

Attached is another photo of the screwdriver and the original packaging.
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2DC00944-0FFB-410A-860F-43CBACD20A40.jpeg
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A17B0B43-7217-4BC2-8E9E-DC34F311274A.jpeg
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drguthrie
 
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Re: Defective Motion Control Screw Driver

Post by drguthrie »

Waiting for a reply:

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adafruit_support_mike
 
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Re: Defective Motion Control Screw Driver

Post by adafruit_support_mike »

Send a note containing a link to this page and your order number to [email protected]. The folks there will process a refund.

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adafruit_support_carter
 
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Re: Defective Motion Control Screw Driver

Post by adafruit_support_carter »

@drguthrie Yep, what Mike said above. Email support and they will refund. Sorry for lagging in response. Thanks again for posting the photos.

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