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Received wrong parts Invoice No. 1640683
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Please be positive and constructive with your questions and comments.

Received wrong parts Invoice No. 1640683

by moveover1 on Fri Jan 12, 2018 2:05 am

On Jan 10, 2018, at 07:59, Adafruit Industries <support@adafruit.com> wrote:

Hi Michael,

Please post your issue in the forums. Our colleagues in the engineering and technical support forums will assist you with this type of question. They are also able to authorize replacements if necessary.

Please create a post in the appropriate forum here: http://www.adafruit.com/forums/

Here are some tips to help you place your support post:

1) Tell us what product you are asking about, your Adafruit order number, and when you purchased the item.
2) Post clear photos, focused, and detailed pictures of the front and back of the boards, as well as any connections to the board.
3) For software issues, please post the complete text of your IDE's error message. Please use the [code] tag when posting error message as well as code.
4) If you are having trouble with a code sketch, please post or link to your entire source code. Again, please use the [code] tag when posting code.
5) If you are building a project from the Learning System, please post a link to the page you are having difficulty with.

For more details about posting on the technical support, check out our Customer Support Forum video here: http://youtu.be/HnTXXu9Bve0

Thank you!!
Adafruit Support, Ben


On Tue, Jan 9, 2018 at 8:43 PM, Adafruit Industries <support@adafruit.com> wrote:
Hi Michael,

Thank you. We will let out QA team know your results.

Thanks,
Adafruit Support, Zay

On Tue, Jan 9, 2018 at 8:29 PM, Michael wrote:
Hi Stephanie,

Both dongles flash blue.

I can, however, when I attempt to run the nRF sniffer app, see three LED’s flash: blue, (as above); red; and amber (yellowish).

Brgds

Michael

Sent from my iPhone

On Jan 9, 2018, at 08:16, Adafruit Industries <support@adafruit.com> wrote:

Hi Michael,

Please plug the device into your computer's USB port and let us know what color LED pulses.

Thank you,
Adafruit Support, Stephanie

On Tue, Jan 9, 2018 at 6:50 AM, Adafruit Industries <support@adafruit.com> wrote:
Hi Michael,

We are sending these photos and txt file to our QA team for review, please standby.

Cheers,
Adafruit Support, Nick

On Tue, Jan 9, 2018 at 2:34 AM, Michael wrote:
Hi Nick,

I did get an error message. See attachment.
Error using nRF Sniffer-Wireshark.txt
(2.24 KiB) Downloaded 1 time



On Jan 08, 2018, at 07:19 PM, Michael wrote:

Hi Nick,

Please find attached pictures of the TOP side of the Bluefruit Friend modules which I received instead of Bluefruit Sniffer devices. I will attempt to identify the firmware, but had no luck just now as I moved to a different PC instead of my laptop.

Thanks in advance for your timely response. I will follow up with the additional information as soon as possible.

Best regards,

Michael
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On Jan 06, 2018, at 04:41 PM, Adafruit Industries <support@adafruit.com> wrote:

Hi Michael,

Please send photos of the top-sides of the modules for our team to review.

As noted in the New Products video for both the Sniffer and Friend, they look identical; the firmware loaded on the devices is different. Are you able to show the firmware on your devices is for the Friend and not the Sniffer? You should get some error when following the Sniffer Learn Guide for setup.

If you require technical assistance with this procedure a separate team of engineers provides technical assistance in the forums. They have extensive experience with our products, and are better equipped to guide these steps. Visit http://www.adafruit.com/forums/ to post your technical support request.

Cheers,
Adafruit Support, Nick


On Sat, Jan 6, 2018 at 4:17 PM, Michael wrote:
Hi,

I received two Bluefruit LE Friend modules instead of two Bluefruit LE Sniffers. See attached photo.

I am willing to keep the two Friend modules and and credit the difference towards receiving the two Sniffer module. I would like to use the difference in price paid towards purchase of two P2269 Sniffer devices and pay the difference required separately (PayPal and USPS Priority).

I would like to get the replacements as soon as possible, but understand storm will delay things. Let me know how this can be worked out.

Thanks for your help in advance!

Michael
Sent from my iPhone

moveover1
 
Posts: 2
Joined: Fri Jan 12, 2018 1:19 am

Re: Received wrong parts Invoice No. 1640683

by adafruit_support_carter on Fri Jan 12, 2018 7:03 pm

Want to make sure I've read through and am understanding the issue correctly - you think you have a Bluefruit LE Friend (PID 2267) instead of a Bluefruit LE Sniffer (PID 2269)?

adafruit_support_carter
 
Posts: 3610
Joined: Tue Nov 29, 2016 2:45 pm

Re: Received wrong parts Invoice No. 1640683

by moveover1 on Sat Jan 13, 2018 2:25 am

Yes.

Actually, the quantity is two of the BLE Friends instead of two BLE Sniffers. The pink-logoed ESD bags are labeled as P2269 (under bar-code). Front and back pic's of each black PCB's show white screen-print labels - 'Bluefruit LE Friend.'

When I run the nRF sniffer tools, it detects firmware as 'out of date' as mentioned. (It is likely a good thing that that update does not work, eh?)

I will order two more 'Sniffers' - if I can be sure to receive credit for the price difference I paid on this invoice.

Finally, thanks for reading through everything. Sorry for not scrubbing email thread better. I just assumed none of that thread would be available to reviewers here.

moveover1
 
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Joined: Fri Jan 12, 2018 1:19 am

Re: Received wrong parts Invoice No. 1640683

by adafruit_support_carter on Sat Jan 13, 2018 12:16 pm

The pink-logoed ESD bags are labeled as P2269 (under bar-code). Front and back pic's of each black PCB's show white screen-print labels - 'Bluefruit LE Friend.'

That's the correct PID for the Sniffer. The hardware is identical between the two products. The difference is in the firmware. It's even possible (but not recommended) to go back and forth:
https://learn.adafruit.com/introducing- ... faqs#faq-2

When I run the nRF sniffer tools, it detects firmware as 'out of date' as mentioned. (It is likely a good thing that that update does not work, eh?)

This is known. See the red text box in this section of the guide:
https://learn.adafruit.com/introducing- ... fer-target

It seems like you've probably got the correct product (based on the PID on the bags). Try carefully going through the guide:
https://learn.adafruit.com/introducing- ... troduction
and when you hit a road block there, post the info back here.

adafruit_support_carter
 
Posts: 3610
Joined: Tue Nov 29, 2016 2:45 pm

Please be positive and constructive with your questions and comments.