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PI Zero W is not powering on
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PI Zero W is not powering on

by callamo on Fri Sep 15, 2017 12:22 pm

I just received my PI Zero W and I tried all what email says and nothing works. Different power sources, UBS connected to PC, no LED, no HDMI output, etc......

Thank you in advance for all your help with this,

Carlos

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Re: PI Zero W is not powering on

by franklin97355 on Fri Sep 15, 2017 12:35 pm

Which OS are you running and when did you get it?

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Re: PI Zero W is not powering on

by callamo on Fri Sep 15, 2017 12:38 pm

I tried without the SD card and also Raspbian OS.

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Re: PI Zero W is not powering on

by callamo on Fri Sep 15, 2017 12:39 pm

I just received it last night.

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Re: PI Zero W is not powering on

by franklin97355 on Fri Sep 15, 2017 12:40 pm

It will not run at all without an SD card. What version of Raspbian do you have

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Re: PI Zero W is not powering on

by callamo on Fri Sep 15, 2017 12:48 pm

Raspbian Stretch Lite 4.9

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Re: PI Zero W is not powering on

by franklin97355 on Fri Sep 15, 2017 12:57 pm

We have not tried with Stretch yet. You might try the Raspberry Pi site to see if they have any ideas. You could also try the Jessie version and see if that helps.

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Re: PI Zero W is not powering on

by callamo on Fri Sep 15, 2017 3:10 pm

Tried a brand new Jessie and same difference. Absolutely no activity light or HDMI. Nothing.

What's the RMA process?

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Re: PI Zero W is not powering on

by franklin97355 on Fri Sep 15, 2017 8:01 pm

I found this information which can be used to check if the zero is "dead":
Take your Zero, with nothing in any slot or socket (yes, no SD-card is needed or wanted to do this test!). Take a normal micro-USB to USB-A cable (the most common type) & connect it to your PC, plugging the micro-USB into the Pi's USB, (not the PWR_IN). If the Zero is alive, your Windows PC will go ding for the presence of new hardware & you should see "BCM2708 Boot" in Device Manager. Or on linux, with a "ID 0a5c:2763 Broadcom Corp" message from dmesg. If you see that, so far so good, you know the Zero's not dead.

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Re: PI Zero W is not powering on

by callamo on Fri Sep 15, 2017 9:11 pm

I tried that this morning and the two pcs didn't see the device at all.

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Re: PI Zero W is not powering on

by franklin97355 on Fri Sep 15, 2017 10:34 pm

Have you checked to see if the uSB cable can pass data? Some are charging only.

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Re: PI Zero W is not powering on

by callamo on Sat Sep 16, 2017 11:46 am

Yes, I tried four different ones and all of them can transfer data to other devices. It doesn't work with the Zero. Please let me know how RMA works.
Thanks

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Re: PI Zero W is not powering on

by franklin97355 on Sat Sep 16, 2017 2:00 pm

Please contact support@adafruit.com with a link to this topic and they will get you a replacement Zero W

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Re: PI Zero W is not powering on

by callamo on Mon Sep 18, 2017 10:45 am

I found out the SD card adapter was locking down the SD card and the system couldn't boot/power on because it couldn't write to it.
Please close the case as resolved and thank you for all your help.

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