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Support request: RaspberryPi: Network interface dead
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Please be positive and constructive with your questions and comments.

Support request: RaspberryPi: Network interface dead

by klnvknlsfd on Mon Apr 28, 2014 4:29 pm

Support request
Raspberry Pi Model B 512MB RAM[ID:998]

The network interface does not work anymore.
I've tried static and dhcp.
Fresh install.
Still no-joy.

All the network lights are illuminated even when the network cable is
removed.
klnvknlsfd
 
Posts: 5
Joined: Mon Apr 28, 2014 4:27 pm

Re: Support request: RaspberryPi: Network interface dead

by franklin97355 on Mon Apr 28, 2014 9:10 pm

It might be better if you posted here http://forums.adafruit.com/viewforum.php?f=50 and explained what you were doing when it quit working, what you mean by "does not work" and anything you have tried to resolve it. Have you tried a different cable and port on the hub? How are you connecting to the pi?

franklin97355
 
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Location: Lacomb, OR.

Re: Support request: RaspberryPi: Network interface dead

by klnvknlsfd on Tue Apr 29, 2014 9:52 am

I'm frustrated about the fact that even though Adafruit has an online store there customer support consist of "post your problem on a forum" approach...
klnvknlsfd
 
Posts: 5
Joined: Mon Apr 28, 2014 4:27 pm

Re: Support request: RaspberryPi: Network interface dead

by franklin97355 on Tue Apr 29, 2014 4:43 pm

I'm frustrated about the fact that even though Adafruit has an online store there customer support consist of "post your problem on a forum" approach...
This is where the tech support people reside. If you don't post here how do you expect them to help you?

franklin97355
 
Posts: 21490
Joined: Mon Apr 21, 2008 2:33 pm
Location: Lacomb, OR.

Re: Support request: RaspberryPi: Network interface dead

by klnvknlsfd on Wed Apr 30, 2014 12:29 pm

I did follow your advice and tried to contact "customer service" in viewforum.php?f=50.
I've posted in two different forums and I've still not seen any support.

I guess this crowd source approach to customer service might be cheaper, but I don't like it...
klnvknlsfd
 
Posts: 5
Joined: Mon Apr 28, 2014 4:27 pm

Please be positive and constructive with your questions and comments.