0

Skinny Mini 60 Black LED strip not working
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Skinny Mini 60 Black LED strip not working

by mikaye on Fri Sep 13, 2019 1:58 pm

Hello. I recently purchased a 60 and a 30. I have been using another 60 for a while. That 60 and the newly purchased 30 work fine. The new 60 simply does not work. Customer support said I need to post in this forum in order to arrange for a return and/or replacement. Please advise on next steps. I've been going round and round for over a week now. Order number is 9400110200883186600737

mikaye
 
Posts: 1
Joined: Wed Nov 29, 2017 7:19 pm

Re: Skinny Mini 60 Black LED strip not working

by siddacious on Sun Sep 15, 2019 3:00 pm

Hi, sorry for the inconvenience. Please post pictures that show how non-working neopixel strip are connected to whatever you're using them with. This will help us rule out any issues with the setup.

I recognize that you said you've used similar strips even from the same order with success which would suggest it's not a wiring issue but we need to rule that out as a possibility before we can authorize a return or replacement.

I appreciate your patience. Thank you.

siddacious
 
Posts: 138
Joined: Fri Apr 21, 2017 3:09 pm

Please be positive and constructive with your questions and comments.