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Adafruit PiTFT 2.2" Only Displaying White Screen
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Please be positive and constructive with your questions and comments.

Adafruit PiTFT 2.2" Only Displaying White Screen

by jamien3 on Wed Apr 21, 2021 7:37 am

Hi there,

I recently purchased a 2.2" PiTFT, and I've not been able to get it to display anything other than a white screen.
I don't think it's the soldering as I've inspected it all with a magnifying glass to make sure the coverage is okay and touched up anywhere that looked a little thin.
I went through the installer script many times on many fresh installs and even tried many different versions of Raspbian, and two different Raspberry Pis, but to no avail.
I have also looked through a lot of forum posts with the same issue but I haven't been able to find any solution from any of them.
Having contacted the Pi Hut who I bought it from they informed me that I had to raise an issue here before I could get any refund or replacement.
I'm willing to try any suggestions you might have, but I think I've already tried everything possible!

Thanks for your time

jamien3
 
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Re: Adafruit PiTFT 2.2" Only Displaying White Screen

by adafruit_support_carter on Wed Apr 21, 2021 12:07 pm

Let's double check the soldering. Please post a photo showing the soldering job on the GPIO header.

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Re: Adafruit PiTFT 2.2" Only Displaying White Screen

by jamien3 on Wed Apr 21, 2021 1:56 pm

Thanks for your reply, here are some pictures.

PXL_20210421_174504397-min.jpg
PXL_20210421_174504397-min.jpg (888.49 KiB) Viewed 97 times
PXL_20210421_174528459-min.jpg
PXL_20210421_174528459-min.jpg (608.37 KiB) Viewed 97 times

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Re: Adafruit PiTFT 2.2" Only Displaying White Screen

by adafruit_support_carter on Thu Apr 22, 2021 2:00 pm

Thanks. A little hard to tell for sure, but generally looks OK.

When you ran the install script:
https://learn.adafruit.com/adafruit-2-2 ... sy-install
Did you use the single command line option? Or did you run it interactively?

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Re: Adafruit PiTFT 2.2" Only Displaying White Screen

by jamien3 on Thu Apr 22, 2021 2:02 pm

I've done it both ways on fresh installations with no success unfortunately

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Re: Adafruit PiTFT 2.2" Only Displaying White Screen

by MakerMelissa on Thu Apr 22, 2021 6:07 pm

Hello, I'd like to check to make sure it's not our installer causing the problem or that Raspberry Pi didn't change something.

Which version or versions of the Raspberry Pi OS did you try?
Which settings did you choose for the installer?

Thanks,
Melissa

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Re: Adafruit PiTFT 2.2" Only Displaying White Screen

by jamien3 on Thu Apr 22, 2021 6:27 pm

Hi there,

I selected 2.2", Landscape Orientation and HDMI mirror, and then the same with Console output. And for each of these options I've tried it with the most recent version of Raspbian and the December 2020 version. None of them give anything other than the same white screen

Thanks for your reply

jamien3
 
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Re: Adafruit PiTFT 2.2" Only Displaying White Screen

by MakerMelissa on Thu Apr 22, 2021 6:30 pm

Thank you, I'll let you know if I'm able to reproduce the issue or not.

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Re: Adafruit PiTFT 2.2" Only Displaying White Screen

by MakerMelissa on Thu Apr 22, 2021 7:44 pm

Using the latest Raspberry Pi OS Desktop and the settings you described, I wasn't able to reproduce the issue. We just wanted to be sure that you wouldn't experience the same issue on a new display.

Melissa

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Re: Adafruit PiTFT 2.2" Only Displaying White Screen

by jamien3 on Fri Apr 23, 2021 6:09 am

Hi, thanks for checking that.
Am I safe to assume it's just a hardware issue with this particular unit then?

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Re: Adafruit PiTFT 2.2" Only Displaying White Screen

by jamien3 on Fri Apr 23, 2021 7:07 pm

Hi there, I didn't receive a reply today. If there's nothing else I can try can we arrange for me to be sent a new unit? I'm sorry to hurry you but I can't make any more progress on my current project without one.

jamien3
 
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Re: Adafruit PiTFT 2.2" Only Displaying White Screen

by adafruit2 on Fri Apr 23, 2021 9:14 pm

lets try replacing it. altho tbh we're not sure its hardware. please email support@adafruit for a new 2.2" tft

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Please be positive and constructive with your questions and comments.