Due to high demand expect some shipping delays at this time, orders may not ship for 1-2 business days.
0

Hyper pixel 4.0 square lines
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Hyper pixel 4.0 square lines

by Jakeup13 on Tue Oct 12, 2021 5:35 pm

Hello I’m looking for a little help or recommendations with the hyper pixel screen.

I recently put together a hyper pixel square 4.0 touch and raspberry pi, installed everything and I get an image with working touch screen but there are these weird lines and I’m not sure what is causing them?

Thanks for any and all help!

https://imgur.com/a/V8qXKzk

Jakeup13
 
Posts: 10
Joined: Thu Jul 04, 2019 8:55 pm

Re: Hyper pixel 4.0 square lines

by mikeysklar on Thu Oct 14, 2021 7:36 pm

Thanks for the photo.

I see the plastic cover is still on the display is that causing this effect?

If it has nothing to do with the plastic then I would ask this question over on the Pimoroni forums.

https://forums.pimoroni.com/

mikeysklar
 
Posts: 6198
Joined: Mon Aug 01, 2016 8:10 pm

Re: Hyper pixel 4.0 square lines

by Jakeup13 on Thu Oct 14, 2021 8:37 pm

Thanks for your reply, it’s not caused by the plastic cover and weirdly enough it seems to go away after the image sits there for 5 mins, it reappears when you load a new image or screen.

I think the item may be defective and adafruit Help asked me to start a post here to have someone look at it, they do not offer support options via email as far as I can tell.

I’m fine posting to another form but It seems like there is an issue with the hardware.

Jakeup13
 
Posts: 10
Joined: Thu Jul 04, 2019 8:55 pm

Re: Hyper pixel 4.0 square lines

by mikeysklar on Fri Oct 15, 2021 4:22 pm

5 minutes is an interesting delay before the squares go away.

Normally we ask people to submit hardware questions to the Adafruit forums, but in the case of Pimoroni products we ask that you make use of their support forums.

If you get stuck let us know.

mikeysklar
 
Posts: 6198
Joined: Mon Aug 01, 2016 8:10 pm

Re: Hyper pixel 4.0 square lines

by Jakeup13 on Fri Oct 15, 2021 8:53 pm

How does adafruit handle defective products?

So you would like me to post to their forum to have them trouble shoot? Then I share their replies here for help or is there an email I can reach out to?

Seems like a very strange way to handle the situation.

Jakeup13
 
Posts: 10
Joined: Thu Jul 04, 2019 8:55 pm

Re: Hyper pixel 4.0 square lines

by adafruit2 on Sat Oct 16, 2021 11:15 am

correct - we dont have technical details about the hyperpixel - only pim does, they manufacture it.
they may have an easy fix, let us know what they say!
if it needs to be replaced they may do it or they may ask us to. depends on where you are.

adafruit2
Site Admin
 
Posts: 20353
Joined: Fri Mar 11, 2005 7:36 pm

Please be positive and constructive with your questions and comments.