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Broken Green LED on RGB Matrix
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Broken Green LED on RGB Matrix

by thisWillGoWell on Fri Dec 03, 2021 1:46 pm

I bought a set of 4 x 64x32 RGB LED Matrix - 6mm pitch[ID:2276] and one came with a broke Green led.
Order Confirmation No: 2718094-3772742084

Its a bit hard to capture the whole photo because of the scan lines, but I was able to get a few examples below.
What is the processes to getting a replacement board?

Setup:
Adafruit Pi Hat running the sample patterns with a 5A PSU on Raspberry Pi 4.
Attachments
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IMG_0186.png (78.44 KiB) Viewed 76 times
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IMG_0187.png (79.39 KiB) Viewed 76 times
IMG_0185.png
IMG_0185.png (66.5 KiB) Viewed 76 times

thisWillGoWell
 
Posts: 1
Joined: Fri Dec 03, 2021 1:34 pm

Re: Broken Green LED on RGB Matrix

by dastels on Fri Dec 03, 2021 2:49 pm

Looks like a bad LED. Please email support@adafruit.com with a link to this thread, your order number, and request the replacement of one 64x32 RGB LED Matrix - 6mm pitch[ID:2276].

Dave

dastels
 
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Joined: Tue Oct 20, 2015 3:22 pm

Please be positive and constructive with your questions and comments.