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Pimoroni Unicorn Hat HD stuck LEDs
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Please be positive and constructive with your questions and comments.

Pimoroni Unicorn Hat HD stuck LEDs

by powermatt on Sun Jan 23, 2022 4:36 pm

Trying to figure out an issue with a Pimoroni Unicorn Hat HD I bought from Adafruit. Just got it on Saturday, and within about 24 hours there was a row of stuck LEDs on the middle of the board.

More info can be found in the thread I made on Pimoroni's forum: https://forums.pimoroni.com/t/unicorn-h ... xels/18714

powermatt
 
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Re: Pimoroni Unicorn Hat HD stuck LEDs

by alphanumeric on Mon Jan 24, 2022 6:16 am

Ah, OK, I'm the same alphanumeric that posted in the Pimoroni thread. Since you bought it here, I'd say this is the contact us link you need.
https://www.adafruit.com/contact_us

alphanumeric
 
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Re: Pimoroni Unicorn Hat HD stuck LEDs

by mikeysklar on Tue Jan 25, 2022 7:36 pm

@powermatt,

You are doing the right thing with the Pimoroni thread. They handle the support and replacement of their hardware even when purchased through Adafruit.

For product support, replacement parts and warranty for Pimoroni products visit the Pimoroni forum or contact Pimoroni directly.


https://shop.pimoroni.com/pages/contact-us

mikeysklar
 
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Re: Pimoroni Unicorn Hat HD stuck LEDs

by powermatt on Wed Jan 26, 2022 8:21 am

Well that’s unfortunate. Guess I won’t be ordering any more of these from Adafruit in the future.

powermatt
 
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Please be positive and constructive with your questions and comments.