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PiTFT 2.2 Repair/Return Solutions
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Please be positive and constructive with your questions and comments.

PiTFT 2.2 Repair/Return Solutions

by MartialCosplay on Tue Jun 06, 2017 7:21 pm

Hi,
Hopefully this is the right place, I got kicked to the forums after attempting to send a request through returns.

Last week I purchased a couple of the 2.2 TFT hats. I'm using them with Pi Zero's running Raspian/Pixel, whichever version is posted on the LCD tutorial page (9/2016, I believe). They were working great up until yesterday when one ceased working. One LCD is fine and works on multiple units. The one that is not working, the problem persists on both Pi Zero's as well as Pi 3 that I have. All have the same OS. The only additional modification to the OS is to add FBCP.

When powered the LCD backlight powers. About the time it would normally display the splash/boot screen, the colors scramble for a subsecond and then return to a white screen with no change after that. Please let me know if there is a strategy to reset the screen somehow or pursue a replacement if it is a defect.

Thanks in advance!

PiTFT_2-2_01_sm.jpg
White Screen on Boot
PiTFT_2-2_01_sm.jpg (282.2 KiB) Viewed 110 times
PiTFT_2-2_02_sm.jpg
Basic Connection
PiTFT_2-2_02_sm.jpg (164.4 KiB) Viewed 110 times

MartialCosplay
 
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Re: PiTFT 2.2 Repair/Return Solutions

by adafruit_support_rick on Mon Jun 12, 2017 7:54 am

Please email support@adafruit.com with a link to this post for a replacement PiTFT 2.2

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Re: PiTFT 2.2 Repair/Return Solutions

by MartialCosplay on Mon Jun 12, 2017 4:03 pm

Thank you for the help, Rick!

Much appreciated.

MartialCosplay
 
Posts: 2
Joined: Tue Jun 06, 2017 9:27 am

Please be positive and constructive with your questions and comments.