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Defective Neopixel
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Defective Neopixel

by Arminivs on Thu Nov 09, 2017 6:09 pm

I recently received this order and all 8 Neopixel spools are defective.

ORDER #1582543-0959387193

The color is not being displayed correctly.

I’d like to have a refund (on Neopixels only).

image001.jpg
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Re: Defective Neopixel

by adafruit_support_carter on Fri Nov 10, 2017 3:55 pm

Are all 8 behaving the same way? They all work, but just show an incorrect color - but the same incorrect color for all of them?

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Re: Defective Neopixel

by Disciple on Sat Nov 11, 2017 8:51 pm

Just a hunch, but what I see looks like a case of RGB-RGBW data mismatch. It happened to me.

Hallelujah!
Disciple

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Please be positive and constructive with your questions and comments.