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Defective LCD
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Defective LCD

by beae3011 on Wed Dec 06, 2017 2:28 pm

I have juste received a defective 5" touchscreen lcd device.
I am already using the same LCD with a RA8875 board and its working fine, but the one that I just received don't.
The touchscreen on the new one is working but the LCD doesn't display anything.

I would like to return this LCD and get a refund.
The order number of this item is: 1595488-6596390303

Thanks!

beae3011
 
Posts: 4
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Re: Defective LCD

by adafruit_support_carter on Fri Dec 08, 2017 9:50 pm

Can you please post a photo showing the display with everything connected.

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Re: Defective LCD

by beae3011 on Sat Dec 09, 2017 12:18 am

This is not a connection problem.
The identical lcd is working on the same circuit. But the one that I received is not working. The touchpad is working but le screed dont display anything...
Here a picture of this circuit with the working LCD
Attachments
20171208_230827.jpg
20171208_230827.jpg (31.75 KiB) Viewed 471 times

beae3011
 
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Re: Defective LCD

by adafruit_support_carter on Mon Dec 11, 2017 9:18 pm

Can you post a higher resolution photo showing the non-working one connected. Looking to see if there is anything obviously wrong with it.

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Re: Defective LCD

by beae3011 on Tue Dec 19, 2017 8:59 am

Here some pictures,

As i said, this is the same circuit, same LCD model...
The touchpad function is working on both but the display is working on one of them only.

Etienne.
Attachments
LCD_FonctionnePas.PNG
Defective LCD
LCD_FonctionnePas.PNG (722.18 KiB) Viewed 400 times
LCD_fonctionne.PNG
Working LCD
LCD_fonctionne.PNG (647.75 KiB) Viewed 400 times

beae3011
 
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Joined: Sat Dec 02, 2017 2:21 pm

Re: Defective LCD

by adafruit_support_carter on Tue Dec 19, 2017 11:58 am

Thanks for the photos. Send an email to support@adafruit.com with a link to this thread and they can get you a replacement.

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Re: Defective LCD

by beae3011 on Tue Dec 19, 2017 12:36 pm

I already have a functionnal LCD

Who do I contact if I would like a refund for the defective LCD?

Thanks

Etienne.

beae3011
 
Posts: 4
Joined: Sat Dec 02, 2017 2:21 pm

Re: Defective LCD

by adafruit_support_carter on Wed Dec 20, 2017 3:55 pm


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Please be positive and constructive with your questions and comments.