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RGB Matrix Panel Arrived Damaged
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RGB Matrix Panel Arrived Damaged

by HunterAC on Thu Jan 04, 2018 11:18 pm

Hello,

I placed an order that included a 32x32 RGB LED Matrix Panel - 6mm pitch (Part No. 1484).
Unfortunately, the matrix panel arrived with one of the capacitors on the back broken off. Pictures of the damage are attached.
The order number is 1636912-5033581132.

Thanks in advance.

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Re: RGB Matrix Panel Arrived Damaged

by cjordog on Thu Jan 18, 2018 12:04 am

Hi, I had the exact same issue happen to me with this item that I received today. Did you ever get a response from adafruit?

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Re: RGB Matrix Panel Arrived Damaged

by franklin97355 on Thu Jan 18, 2018 3:31 am

Can you post a picture of the damage?

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Re: RGB Matrix Panel Arrived Damaged

by cjordog on Thu Jan 18, 2018 5:21 am

franklin97355 wrote:Can you post a picture of the damage?

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Re: RGB Matrix Panel Arrived Damaged

by franklin97355 on Thu Jan 18, 2018 2:13 pm

Please contact support@adafruit.com with a link to this topic and your order number and they will help you get a replacement.

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Re: RGB Matrix Panel Arrived Damaged

by adafruit2 on Thu Jan 18, 2018 2:20 pm

(you can also solder it on yourself, they're not too bad if you have an iron!)

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