Hello,
I placed an order that included a 32x32 RGB LED Matrix Panel - 6mm pitch (Part No. 1484).
Unfortunately, the matrix panel arrived with one of the capacitors on the back broken off. Pictures of the damage are attached.
The order number is 1636912-5033581132.
Thanks in advance.
RGB Matrix Panel Arrived Damaged
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- cjordog
- Posts: 3
- Joined: Thu Jan 18, 2018 12:01 am
Re: RGB Matrix Panel Arrived Damaged
Hi, I had the exact same issue happen to me with this item that I received today. Did you ever get a response from adafruit?
- Franklin97355
- Posts: 23940
- Joined: Mon Apr 21, 2008 2:33 pm
Re: RGB Matrix Panel Arrived Damaged
Can you post a picture of the damage?
- cjordog
- Posts: 3
- Joined: Thu Jan 18, 2018 12:01 am
Re: RGB Matrix Panel Arrived Damaged
franklin97355 wrote:Can you post a picture of the damage?
- Franklin97355
- Posts: 23940
- Joined: Mon Apr 21, 2008 2:33 pm
Re: RGB Matrix Panel Arrived Damaged
Please contact [email protected] with a link to this topic and your order number and they will help you get a replacement.
- adafruit2
- Posts: 22194
- Joined: Fri Mar 11, 2005 7:36 pm
Re: RGB Matrix Panel Arrived Damaged
(you can also solder it on yourself, they're not too bad if you have an iron!)
Please be positive and constructive with your questions and comments.