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HDMI 5" 800x480 Display Backpack w/ Touchscreen DOA
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HDMI 5" 800x480 Display Backpack w/ Touchscreen DOA

by jemuniz on Tue Mar 13, 2018 2:34 pm

Good afternoon,

I was recommended that this forum was the place to go when looking to replace a product that was nonfunctional upon delivery. I am almost certain that there is a physical issue with the panel, but any support is appreciated.

The product number is 2260, which can be found here: https://www.adafruit.com/product/2260. The product name is HDMI 5" 800x480 Display Backpack - With Resistive Touchscreen.

The order was placed on 02/21/2018, and the order number is 1686025.

The symptoms are washed out white screen of death, with multi-colored vertical lines. Photo included.

Please let me know what I can do to get up and running, I appreciate anything that can be done! Have a great day.
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jemuniz
 
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Re: HDMI 5" 800x480 Display Backpack w/ Touchscreen DOA

by adafruit_support_carter on Thu Mar 15, 2018 1:01 pm

Take a look here:
https://learn.adafruit.com/adafruit-5-8 ... /faq#faq-2
and see if that helps.

adafruit_support_carter
 
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Please be positive and constructive with your questions and comments.