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Backlight LED stopped working in my 5" PiTFT (ID 2260)
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Backlight LED stopped working in my 5" PiTFT (ID 2260)

by joshburnett on Sat Jan 05, 2019 5:37 pm

I recently ordered the HDMI 5" 800x480 Display Backpack - With Resistive Touchscreen and have had fun getting it up and running. Neat product!

Unfortunately, after using it for a few days, one of the backlight LEDs seems to not be working anymore. :-( See how the left side of the screen is dim?

backlight not working.jpg
backlight not working.jpg (33.95 KiB) Viewed 103 times


Any chance I can get a replacement? I bought it less than two weeks ago.

joshburnett
 
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Re: Backlight LED stopped working in my 5" PiTFT (ID 2260)

by joshburnett on Thu Jan 17, 2019 5:25 am

Bumping this, as I’m looking for official customer support here and haven’t received any response one way or another. It’s been a week and a half, which seems like a long wait when looking for support on a defective $75 item.

Thanks.

joshburnett
 
Posts: 4
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Re: Backlight LED stopped working in my 5" PiTFT (ID 2260)

by adafruit_support_carter on Thu Jan 17, 2019 7:07 pm

Hey, sorry for delay. How was it being used for the few days it worked?

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Re: Backlight LED stopped working in my 5" PiTFT (ID 2260)

by joshburnett on Thu Jan 17, 2019 10:38 pm

No prob. It was hooked up to a Raspberry Pi 3, with a 2.5A supply also purchased from Adafruit. I was just testing it on my desk, hadn't put it into any sort of enclosure yet.

joshburnett
 
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Re: Backlight LED stopped working in my 5" PiTFT (ID 2260)

by adafruit_support_carter on Fri Jan 18, 2019 8:35 pm

OK, nothing crazy usage wise. Can you post photo of the backside of the display.

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Re: Backlight LED stopped working in my 5" PiTFT (ID 2260)

by joshburnett on Sat Jan 19, 2019 3:14 pm

Sure
Attachments
back_of_screen.jpg
back_of_screen.jpg (193.85 KiB) Viewed 50 times

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Re: Backlight LED stopped working in my 5" PiTFT (ID 2260)

by adafruit_support_carter on Mon Jan 21, 2019 2:47 pm

Thanks. That all looks good. Let's just replace it.

Send an email to support@adafruit.com with a link to this thread and your order number and they can get you a new display.

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Please be positive and constructive with your questions and comments.