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Adafruit Ambient Monitor Pack Not Functioning Properly
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Adafruit Ambient Monitor Pack Not Functioning Properly

by lcarlsen on Tue Jan 08, 2019 10:46 pm

Hello,
I recently received the Ambient Pack For Christmas, and I am having problems with the light strand. This was ordered on Dec. 15 and the order number is 1933147-9681305992 .

0108192126a.jpg
after adding pressure to the light on a purple screen
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0108192126.jpg
before adding pressure to the light on a purple screen
0108192126.jpg (234.4 KiB) Viewed 250 times


Here are pictures of the lights while running the software and code. The code is running properly and adjusting with frames on the screen when I apply pressure on the malfunctioning light. I request permission for a new light strand to fix the problem also mentioned on Adafruit's website tutorial linked below.
https://learn.adafruit.com/adalight-diy-ambient-tv-lighting/troubleshooting#faq-4
Thank you,
Lucas

lcarlsen
 
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Re: Adafruit Ambient Monitor Pack Not Functioning Properly

by franklin97355 on Tue Jan 15, 2019 8:16 pm

Can you post a closeup of the bad light and explain where you apply the pressure?

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Re: Adafruit Ambient Monitor Pack Not Functioning Properly

by lcarlsen on Tue Jan 15, 2019 8:40 pm

I apply pressure over the solder points in the back of the LED to make it work.
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Re: Adafruit Ambient Monitor Pack Not Functioning Properly

by adafruit_support_carter on Tue Jan 15, 2019 9:25 pm

Thanks. Agree. Seems like it's just a bad connection in that pixel not passing on the info to its friends down the line. Let's replace it.

Send an email to support@adafruit.com with a link to this thread and they can send you a replacement. Sounds like you bought the kit, but you only need a PID 322.

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Re: Adafruit Ambient Monitor Pack Not Functioning Properly

by lcarlsen on Tue Jan 15, 2019 9:38 pm

Thanks for the help!

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Re: Adafruit Ambient Monitor Pack Not Functioning Properly

by lcarlsen on Sat Jan 19, 2019 12:51 am

So I got the new lights in and they worked fine, for a while. They started only showing red, and now, they are not lighting up at all. I plugged in the old lights and they work fine (with pressure added to the messed up pixel). I played around with running both light strands together and found that power runs through the new lights but data does not.
0118192334.jpg
The top strand is the new one, bottom is the old.
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In this you see power goes through the new strand and powers the old strand. When I switch both strands (so the old strand is getting power, and the new strand is getting data) no lights turn on.

I am running the colorswirl program and set it to do 50 lights.

any ideas?

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Re: Adafruit Ambient Monitor Pack Not Functioning Properly

by adafruit_support_carter on Sat Jan 19, 2019 1:32 am

They worked and then they didn't, so something happened.

What are you doing to protect the exposed power wires?
power_wires.jpg
power_wires.jpg (104.32 KiB) Viewed 122 times

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Re: Adafruit Ambient Monitor Pack Not Functioning Properly

by lcarlsen on Sat Jan 19, 2019 1:50 am

I cut them to be flush with the covers but it is possible they touched. If they did how could power go through it and not data? -Just for my own curiosity

Edit- I plugged in all the lights again and every light from the new strand did turn on but will not change colors.

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Re: Adafruit Ambient Monitor Pack Not Functioning Properly

by adafruit_support_carter on Mon Jan 21, 2019 2:46 pm

The power wires just go through. Shorting them could damage the actual lights as well as the power supply. But since they are just wires, they still pass power from one end to the other.

Check all your connections. It sounds like something is marginal. They were dark but now come on - so something wasn't right with the power. They are not changing colors - so something doesn't sound correct with the data.

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Re: Adafruit Ambient Monitor Pack Not Functioning Properly

by lcarlsen on Mon Jan 21, 2019 3:11 pm

The lights that came on when the power was plugged in but even with the right connections nothing is changing with the new strand. I plugged in both strands separately and the old strand still works with pressure on it and the new one does nothing.

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Re: Adafruit Ambient Monitor Pack Not Functioning Properly

by adafruit_support_carter on Mon Jan 21, 2019 3:16 pm

What changed from when the new strand did *not* show anything to now, where they are on but not changing?

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Re: Adafruit Ambient Monitor Pack Not Functioning Properly

by lcarlsen on Mon Jan 21, 2019 3:22 pm

I had unplugged the lights from everything for a while, then plugged them into power and they all turned white so just power.

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Re: Adafruit Ambient Monitor Pack Not Functioning Properly

by adafruit_support_carter on Mon Jan 21, 2019 3:33 pm

Go over all your connections and make sure they are correct and good. Post photos showing how everything is currently connected with the new strand.

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Re: Adafruit Ambient Monitor Pack Not Functioning Properly

by lcarlsen on Mon Jan 21, 2019 3:45 pm

0121191435.jpg
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0121191434.jpg
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0121191433.jpg
0121191433.jpg (157.09 KiB) Viewed 78 times


Anything else?

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Re: Adafruit Ambient Monitor Pack Not Functioning Properly

by adafruit_support_carter on Mon Jan 21, 2019 3:57 pm

And what is the code you are currently running?

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